SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

ICMI Conference 2019

5th International Conference for Marketing in the Insurance industry 17-18 October, 2019 Paris, France Deadline (full papers): 31 August, 2019   The ICMI conference, organised by the Association for Insurance Marketing,...

AMS World Marketing Congress 2020

 23rd World Marketing Congress (WMC) Conference 2020 University of Queensland (Brisbane, Australia) 14-17 July, 2020 [Edit: The 23rd World Marketing Congress, was rescheduled for July 13-16, 2021. Early-bird registration deadline...

ENTER2020 International eTourism Conference

ENTER2020 International eTourism Conference 8-10 January, 2020 University of Surrey, UK Deadline (Research Notes, Demo Papers and Late-Breaking Results): 16 September, 2019 The 27th Annual Conference organized by the International Federation...

7th International Conference on Servicelogy

7th International Conference on Servicelogy March 13-15 , 2020 Osaka Seikei University Submission deadline: 31 August, 2019 The International Conference on Serviceology 2020 (ICServ 2020) invites academicians, industry leaders, and...

SERVSIG’s Got Talent at Summer AMA 2019

SERVSIG’s Got Talent: Showcasing the Next Generation of Service Scholars  Guest Article by Martin Mende, Session Chair and SERVSIG Program Officer, Associate Professor of Marketing (Florida State University). Summer AMA...

6th OFR Symposium (Winter AMA 2020)

Organizational Frontline Research Symposium 13-14 February, 2020 San Diego, CA Deadline: 30 September, 2019 The 6th annual Organizational Frontline Research (OFR) Symposium will take place immediately preceding the Winter AMA Educators’...

Doctoral Course on Theory and Research in Service Management at Karlstad University

Doctoral course on Theory and Research in Service Management, CTF Service Research Center, Karlstad University Theme: “Service System Transformation” Application deadline: 27 September 2019 Theory and Research in Service Management...

2020 Global Marketing Conference in Seoul

Global Marketing Conference (GMC) 2020  9-12 July 2020 Seoul, Republic of Korea Submission deadline: 31st January 2020 The Global Marketing Conference (GMC) is organised by the Global Alliance of Marketing...

Impressions Frontiers 2019 in Singapore

Guest Article by Jochen Wirtz, NUS Business School, National University of Singapore The National University of Singapore was honored to host the 28thFrontiers in Service Conference. I am pleased to...

The Holy Grail of Customer Experience

guest article by Anne-Madeleine Kranzbühler, winner of the 2018 SERVSIG Best Dissertation Award. “There is only one boss. The customer.” In our current times of independent comparison platforms, online word-of-mouth, and often...

Let’s Talk about Service (LTAS) 2019 in NYC

  8th Let’s talk about Service Dec 4-6, 2019 Fordham University Gabelli School of Business Lincoln Center, New York City This years topic. Achieving Interdisciplinary and Transdisciplinary Service Research” FORMAT...

Frontiers in Service 2020

Dear SERVSIG Community, After much deliberation and monitoring of the COVID-19 situation, we have come to the difficult conclusion that we need to cancel this year’s Frontiers conference. For those...