SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Articles in Service Journals – Aug 2019 (part 1)

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

TCR Track: Lisa and Jens on Financial Well-being

Financial well-being is a strong determinant of overall well-being and relevant for consumers at virtually all life stages. Lisa Brueggens and Jens Hogreves Track at TCR 2019 focuses explicitly on...

Reaching for the Stars: Consumers’ Interpretations of Online Rating Distributions

Guest article by Sarah Köcher, finalist of the 2019 SERVSIG Best Dissertation Award. Over the past two decades, rapid advances in technology and the omnipresence of the Internet have led...

Back to the Future: An Update on Customer Value

Guest article by Sara Leroi-Werelds, Assistant Professor at Hasselt University Approximately 30 years ago, Zeithaml (1988) laid the foundations of one of the most universally accepted definitions of customer value...

Two positions at the Hilton College (University of Houston, Texas)

Conrad N. Hilton College of Hotel and Restaurant Management (Houston, TX) Assistant/Associate Professor with expertise in Marketing Assistant/Associate Professor with expertise in Revenue Management The University of Houston is a...

RENTRE’s 2nd International Mobility, Migration and Wellbeing Conference, Istanbul

RENTRE-2 International Mobility, Migration and Wellbeing Conference & Workshop 11-14 December 2019 Istanbul, Turkey Deadline (500-w. abstracts): 20 September 2019 Rentre-2 is organized by Istanbul University and Oxford Brookes University,...

CfP IMM: Customer Engagement Design in Industrial Innovation

Special Issue of Industrial Marketing Management (IMM) Customer Engagement Design in Industrial Innovation (Industrial CE design) Guest Editors: Hollebeek L.D.; Keeling D.I.; de Ruyter K. Submission Deadline (6,000-8,000w. papers):30 July 2020 30...

IFITT Talk “New Technologies and Innovation in Tourism” in Adelaide

IFITT Talk Workshop “New Technologies and Innovation in Tourism” Centre for Tourism and Leisure Management (CTLM), University of South Australia 23 September 2019 New technologies such as artificial intelligence, machine learning...

La Londe conference 2020

16th International Research Conference in Service Management La Londe les Maures, France June 2-5, 2020 [CANCELLED DUE TO THE CORONA-PANDEMIC] Submission deadline: Feb 9, 2020 The La Londe Conference is a...

2020 AMA Global Marketing SIG Conference in Sicily

2020 AMA Global Marketing SIG Conference “Global Marketing in a Diversified Industrial Economy” May 18-21, 2020 Taormina, Sicily, Italy Submission deadline: November 1, 2019. The 2020 AMA Global Marketing SIG (GMSIG)...

Job opportunities (Marketing) at Macquarie Business School

Macquarie Business School (Sidney, Australia) Associate Lecturer/Lecturer/Senior Lecturer in Marketing Associate Professor/Professor of Marketing Deadline: 30 September 2019 The Department of Marketing in the Macquarie Business School has a vision to...

CfP IJTR: Contemporary issues and future trends in food tourism

Special Issue of the International Journal of Tourism Research Contemporary issues and future trends in food tourism Guest Editors: Babak Taheri (Heriot-Watt University, UK) & Martin Gannon (Edinburgh Napier University, UK) Submission...