News

Articles in Service Journals – May-Jun 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – May-Jun 2020

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...

Academic Advice by Sertan Kabadayi

In our series “my academic advice” we ask established scholars, what is their most favorite advice that they give on a regular basis their Ph.D. students. Learn today from Sertan...

Sharing Economy – The end of a hype?

The topic of this episode is the current state and future of the Sharing Economy and my guests are Sabine Benoit from Surrey University and Hugo Guyader from Linkoeping University....

CfP RAM: Technologies, Experiences, Services, and beyond!

Special Issue of RAM- Recherches et Applications en Marketing Technologies, Experiences, Services, and beyond!  Deadline: Jan 8, 2021 Guest-Editors: Wafa Hammedi, Caroline Lancelot-Miltgen, and Ingrid Poncin Dear colleagues and friends, ...

What’s next for Service Research by Charles Hofacker

In our series “What’s next for Service Research,” we ask this time, Charles Hofacker from Florida State University, what he thinks is important for the future of service research. It...

QUIS 2021 in Hanoi

The 17th international Research Symposium on Service Excellence in Management (QUIS17) June 18-21, 2021 Vin University, Ha Noi, Vietnam Deadline: 30-Mar-21  The world’s best conference on service management is coming...

Augmented Reality – Has the time for service research come?

Guest article by Jonas Heller, finalist of the SERVSIG Best PhD Dissertation Award. Service experiences nowadays are at the peak of transformation, changing constantly at the fasted pace imaginable. The...

Is the human service employee really human?

Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees...

CfP Service Science: Reimagining the Science of Service in a Post-Pandemic World

Special Issue of Service Science Reimagining the Science of Service in a Post-Pandemic World Guest Editors: Guest Editors M. Fisher, A. Neely, & R. Verma Deadline: 31 August 2020 H0:...

Call for Nominations: JSR Editor-in-Chief

The Journal of Service Research (JSR) is searching for a new Editor-in-Chief (EIC), with a four-year term to begin in Summer 2021. JSR is the world’s top-cited service research journal,...

Roland Rust wins INFORMS’ Buck Weaver Award

Roland Rust has been named this year’s winner of the Buck Weaver Award by the INFORMS Society for Marketing Science. Rust is Distinguished University Professor and David Bruce Smith Chair in...