News

Reflections on Conducting Frontline Services Research

Guest article by Riley Krotz, finalist of the 2022 SERVSIG Best Dissertation Award. The traditional service environment is swiftly changing, and this fundamental shift in landscape provides marketers with both great challenges...

When Digitalisation Destroys the Value Proposition

Guest article by Tor W. Andreassen. Everything that can be digitized will be digitized – they say. But should everything that can be digitized, be digitized? What can we learn...

Getting to know: Maria Holmlund(-Rytkönen) — Part 2

For our “Getting to know” series, Hugo Guyader interviewed Maria Holmlund. This is the second part of the interview (read part 1 here). Since 2018, Maria has devoted half of...

Associate Professor position at Victoria University of Wellington (New Zealand)

School of Marketing and International Business Victoria University of Wellington, New Zealand Associate Professor of Marketing (Permanent Full Time Position) Application deadline: 20 June 2022. Te Herenga Waka – Victoria University...

Articles in Service Journals – Feb – Apr 2022

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

5th Global Conference on Creating Value

5th Global Conference on Creating Value Kanazawa, Japan 2-4 September 2022 Deadline: 15 May 2022 This year the 5th Global Conference on Creating Value is at Kanazawa, Japan between September...

SERVSIG Co-Chair Nomination

Dear SERVSIG community, After serving as SERVSIG Co-chair for four years, Linda Alkire will be stepping down at the end of her term on June 30, 2022.   We invite...

DIGIT LAB Events (May 2022)

The Digital Innovation for Growth, Impact, and Transformation (DIGIT Lab) at the University of Exeter’s Business School, UK has two upcoming events to share: DIGIT LAB Talk with Jim Spohrer:...

Liam Glynn Travel Scholarship 2022 (sponsored by ASU CSL)

The Frontiers in Service Conference is the world’s leading annual conference on service research. Every year doctoral students and new faculty are invited to participate in the AMA SERVSIG Doctoral...

Call for SERVSIG Doctoral Consortium 2022

The Services Special Interest Group (SERVSIG) of the American Marketing Association (AMA) is pleased to announce the 28th Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, hosted by Babson...

CfP CMR: Service Innovation

Special issue of California Management Review. Technology-Enabled Service Innovation for Tomorrow’s Society. Guest Editors: von Wangenheim F., von Krogh G., Nißen M., & Tinguely P. Deadline: 1 September 2022 Organizations...

Two positions in International Marketing or Digital Marketing at IESEG

Marketing and Sales Department IÉSEG School of Management Lille or Paris (France) Assistant / Associate / Full Professor in INTERNATIONAL MARKETING Applications Deadline: 30 April 2022Assistant / Associate / Full...