News

2020 Service Journals’ Impact Factors

The new Web of Science Journal Impact Factor (based on data from 2019) was released by Clarivate Analytics on 29 June 2020. It indicates the new impact factors (2019) for...

Call for nominations for the SERVSIG Best Dissertation Award 2021

We would like to call for nominations for the 2021 SERVSIG Best Dissertation Award (granted by Maastricht University).  Award, Eligibility, and Selection– Candidates must be doctoral students / graduates in marketing or a...

Call for nominations for the 2021 SERVSIG Emerging Service Scholar Award

We would like to request nominations for the 2021 SERVSIG Emerging Service Scholar Award granted by the University of Porto SERVSIG and the University of Porto are proud to present the Emerging Service Scholar Award. This award...

Call for Nominations: 2021 SERVSIG Christopher Lovelock Career Contribution Award

We would like to request nominations for the Christopher Lovelock Career Contribution Award 2021 The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to...

Call for Nominations for the Best Service Article 2020 Award

We would like to request nominations for the 2020 SERVSIG Best Service Article Award The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the...

Call for nominations for the 2021 SERVSIG Awards

Details for each call can be found there: – 2021 SERVSIG Best Dissertation Award – 2021 SERVSIG Emerging Service Scholar Award – SERVSIG Best Service Article Award (published in 2020)...

My academic role model: Stacey Robinson

Guest article by Stacey Robinson. Masked and weaving through the one-way aisles at Home Goods (one of my favorite pandemic getaways), I noticed a kitschy desk plate imprinted with the...

Jan Schumann new SERVSIG Liaison officer.

SERVSIG is proud to announce Jan Schumann as the new Co-Liaison Officer of the SERVSIG board. Jan is Professor of Marketing and Innovation at the University of Passau. We invited Jan to...

The Three Horizons of Service Design

Guest article by Josina Vink, Winner of the 2020 SERVSIG Best Dissertation Award. How we understand service design is changing and it needs to.  The traditional, reductionist focus in service...

Service needs an update

Guest article by Tor W. Andreassen. “When the tide goes out, you know who’s been swimming naked!” When I came to the field of service research in the mid 1990s,...

Open (Service) Marketing Position(s) at Washington State University

Carson College of Business, Washington State University (Pullman, WA) Tenure-track Marketing position(s) (Assistant, Associate, or Full Professor) Deadline: 13 December 2020  The Department of Marketing and International Business at Washington...

2020 Steve Baron Award

The editors of the Journal of Services Marketing are proud to announce the 2020 winner of the Steve Baron Award for Outstanding Contribution to the Service Research Community: Ray Fisk....