News

Frontiers 2022 — Submissions open!

30th Frontiers in Service conferenceBabson College, Boston, MA (sponsored by SERVSIG and INFORMS)23-26 June 2022 Abstract submission deadline:12 December 2021 Conference Co-Chairs: Dhruv Grewal, Anne Roggeveen, Werner Kunz, Elisa Schweiger From June 23 -26,...

JSR Awards 2021

Join us in congratulating the winners for the JSR best paper published in 2020, and the best reviewer and outstanding associate editor of the year, as well as the awards’...

Service Articles in Non-Service-Specific Journals – July-August 2021

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – July-August 2021

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

The CTF story

Webinar (Zoom) “The CTF story” Thursday 26 August, 13.00-14.00 CTF, Service Research Center, is celebrating 35 years at Karlstad University with a seminar series on service research. First out is CTF’s...

CfP JSR: Sustainable Service

Call for Papers for a Special Issue of the Journal of Service Research. Sustainable Service Guest Editors: Aksoy L., Keiningham T. & Edward Malthouse E. Deadline: 1 March 2022 The Journal...

Legends of Service – Leonard Berry – Part 2

In our new interview series “Legends of Service” we talk with the people who founded our research field about their perspective of the past and future of service research. We...

Service dominates Top20 Marketing Ranking 

I was made aware of Shugan’s Top20 Marketing Meta Journal this week, which ranks every month the most cited articles in marketing over the last four years. On a closer...

5 good reasons to attend La Londe 2022

Five good reasons to attend the 2022 La Londe Service conference. La Londe 2022 will take place from 7 to 10 June 2022. If you are thinking about whether you...

4th Creating Value Conference

The 4th Global Conference on Creating Value, 2021 will be an e-version of previous conferences. The focus is on: Businesses for creating value Academics to research on better ways to...

Going abroad: The Nordic School’s calling!

For our “Going abroad” series, Hugo Guyader interviewed Fares Khalil, who moved from Lebanon to Canada, and to Finland. This is the first part of the interview with him. Fares G....

Why should service organizations care about the consumer journey?

Guest article by Larissa Becker, finalist of the 2021 SERVSIG Best Dissertation Award. Yes, you read it right. I’m talking about the consumer journey, not the customer journey. What is that? Is there a difference?...