The Prophet of Doom
Guest article by Roland Rust, recipient of the Grönroos Award 2026. It is my great honor to win the Grönroos Award, named for the pioneering Finnish service researcher, Christian Grönroos. ...
Guest article by Roland Rust, recipient of the Grönroos Award 2026. It is my great honor to win the Grönroos Award, named for the pioneering Finnish service researcher, Christian Grönroos. ...
Guest article by Kristina Heinonen, Seidali Kurtmollaiev, and Line Lervik-Olsen. “Mirror, mirror on the wall, who is the fairest of them all?” In competitive markets, this is not a fairy‑tale...
27 October 2026 “The Emerging Service Techonomy and the 2026 Service Research Priorities” We have an upcoming webinar on Oct. 27 (4PM CET) featuring Maura L. Scott and Martin Mende. The webinar will zoom-in on...
Most conversations about AI in teaching start with tools. Ours starts one step earlier: what do we still want our students to struggle with? On October 7,the SERVSIG AI for...
Dear Colleagues and Researchers We are pleased to announce that the Call for Papers is now open for the 20th International Research Symposium on Service Excellence in Management (QUIS20) and we would welcome your...
Guest article from Ming-Hui Huang, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2026. Receiving the 2026 Christopher Lovelock Career Contributions Award was very special to me. I am grateful...
CTF – Service Research Center, Karlstad University • ERASMUS+ Blended Intensive Programme (BIP) 1 October – 27 December 2026 (online) 19 – 23 October 2026 (CTF) Transforming services for a sustainable...
Centre for Relationship Marketing and Service Management, Department of Marketing, Hanken School of Economics, Helsinki (Finland) 9-12 March 2027 Application Deadline: 16 October 2026 Course aim and content Students gain...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
This conference brings together researchers, business leaders, entrepreneurs, policymakers, and practitioners to explore one central question: How can we create, measure, and share value in ways that truly serve people, organizations,...
Guest article by Kristina Heinonen. Innovation Index Coalition Meeting at Hanken School of Economics, Helsinki, Finland, in June 2026 As part of the 2026 Frontiers in Service conference in Helsinki,...