Reviews & Report

SERVSIG at Winter AMA 2025: A Record-Breaking Conference with a Strong Service Research Presence

The 2025 AMA Winter Academic Conference in Phoenix was a record-breaking event, bringing together 920 attendees, including 130+ virtual participants, for three days of engaging discussions and cutting-edge research. With...

Impressions from LTAS 2024

Guest article by Dominik Mahr and Kars Mennens. Looking back at the Let’s Talk About Service (LTAS) 2024 conference in Maastricht fills the organizing committee—Dominik Mahr, Kars Mennens, Tijana Lovrinovic,...

Impressions from SERVSIG 2024

Guest article by Jonas Holmqvist. In June 2024, we had the pleasure of hosting the 13th AMA SERVSIG Conference at Kedge Business School in Bordeaux. This edition was the largest conference so far...

Impressions from LTAS 2023: “Emerging Paradigms in Service Research”

Guest article by Linda Alkire and Wafa Hammedi. As we reflect on the 10th anniversary edition of the Let’s Talk About Service (LTAS) conference, we, Linda Alkire and Wafa Hammedi, are...

Impressions from Frontiers in Service 2023 in Maastricht

Guest article by Dominik Mahr. The Frontiers in Service Conference 2023, held in the picturesque city of Maastricht, welcomed service researchers from around the globe for a remarkable gathering. Back...

Impressions from LTAS2022: “Service agility: Moving the discipline forward”

Guest article by Sara Leroi-Werelds. The Let’s Talk About Service (LTAS) conference was founded in 2012 by Wafa Hammedi (University of Namur), Annouk Lievens (Antwerp University), and Bart Larivière (UGent,...

Impressions from SERVSIG 2022 in Glasgow

Guest article by Matthew Alexander. What a pleasure (and perhaps a little bit of a relief) it was for University of Strathclyde to welcome delegates from around the world for...

Digital and cognitive technologies to the fight against COVID-19

Report by Cristina Mele, Tiziana Russo Spena, Marco Tregua, Marialuisa Marzullo, and Adriana Carotenuto from the Innovation & Technical Transfer Area (Lab on Cognitive Technologies and Value Co-creation in Service...

Impressions from LTAS 2019 in NYC

Guest article by Sertan Kabadayi, PhD  go to the photo gallery here and here. “Achieving Interdisciplinary and Transdisciplinary Service Research” Let’s Talk About Service (LTAS) workshop is a unique event that...

LTAS in New York City (Video)

LTAS in NYC was awesome as expected. See here our small summary video and a big thank you to everybody who was there and contributed. (especially Sertan and Aida) 

Impressions IRSSM10 in Dubai

The IRSSM Symposium is very unique in our service community. It is tailored to help especially young scholars from countries where service research is not so prominent. A big thank...

Impressions from IRSSM10 in Dubai

Guest article from Madhavi Ayyagari (symposium co-chair) Murdoch University Dubai hosted the 10th International Research Symposium in Service Management (IRSSM10) from October 6th – 9th, 2019. IRSSM is an annual...