SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

JoSM special section: “COVID-19 and Service”

Guest article from Volker Kuppelwieser and Jörg Finsterwalder. The First ever Special Section on The Coronavirus Crisis and Beyond: Implications for Service Research and Practice is available online now in the Journal of...

Panel Session: How can we innovate by keeping humanity at the centre of service?

The third event of the SERVSIG 2020 Virtual Conference is thePanel Session: How can we innovate by keeping humanity at thecentre of service?   In this panel event, we have an...

Raising the “tide” for service research through conceptual-only articles: Challenges and useful resources

Guest article by Kaisa Koskela-Huotari. Scholars specialize within their respective fields in many ways. For some, the specialization is directed toward a specific empirical context (e.g., retail, health, tourism), phenomenonon...

2021 TCR Conference Track Applications Open

Transformative Consumer Research (TCR) conference 28-29 June 2021 [ONLINE] Deadline (track submission): 1 November 2020 As recent TCR conferences have been, the 2021 conference will also be “Dialogical” in its nature and...

Frontiers in Service 2021

Frontiers in Service Conference 2021 “Service Resurgence” 10-13 June 2021 Amelia Island, Florida Doctoral Consortium 9-10 June 2021 Deadline (450-w abstracts): 15 December 2020 In 2021, the Frontiers in Service...

CfP Sustainability: Shared Mobility

Special Issue of Sustainability. Shared Mobility. Guest Editors: Friman M., Olsson L.E, & Guyader H. Deadline: 31 May 2021. Shared mobility refers to the shared use of any transportation mode (e.g.,...

Articles in Service Journals – Aug 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – Aug 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

CfP JSR “Frontlines-in-Change”

Call for Paper for the Journal of Service Research “Frontlines-in-Change”  Guest editors: D. Marinova & T. Arnold Deadline: 30 September 2021 The “Frontlines-in-Change” (FiCa) theme concerns the role of frontlines in...

30 years of Developing the Service Research Community

Guest article by Ingrid Hansson, CTF Karlstad One of the longest-running conferences in service research is QUIS, Quality in Services. The QUIS symposium was established in 1988 by Bo Edvardsson...

JSR Awards 2020

Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2020, we have to digitally congratulate the winners for the best paper...

CfP JSR/JAMS “Frontlines-in-Crisis”

Call for Paper for the Journal of Service Research and the Journal of the Academy of Marketing Science. “Frontlines-in-Crisis” Research Competition: Multiple Prizes, $1500 each Guest editor: T. Arnold Deadline: 15 December...