SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Covid-19: The Service World after the Epidemic

Welcome to our new Youtube series “All About Service.” The show, where we discuss current service topics, foster new ideas, explain current research insights, and bridge the area of academia...

Creating Value (web)Conference, 2-3 June 2020

Creating Value is essentially doing good and improving the well-being of people, environment, business and society. The Creating Value Alliance has been conducting conferences and seminars over the years and...

SERVSIG welcomes Sertan Kabadayi as the incoming co-chair, and successor of Bart Larivière

My 4-year term as your SERVSIG co-chair comes to an end. The best thing about SERVSIG is not a thing, but its people. My SERVSIG journey started in 2014, when...

Academic Advice by Ruth Bolton

In our series “my academic advice” we ask established scholars, what is their most favorite advice that they give on a regular basis their Ph.D. students: The two-page memo. Learn...

How to Translate Great Research into Great Teaching

Guest article by Adam Lingren, Rod Brodie, Tony Di Benedetto, and Peter Naudé.[i] At any business school worth its salt, one of the most important goals is to foster an...

Finding My Way in Healthcare Research

Guest article by Len Berry. From SERVQUAL onto healthcare researchIn 2003, I published my first medical journal article, and it couldn’t have come at a better time for me. To explain,...

Consumer Engagement in Tourism and Hospitality: Pre, During and Post COVID-19

Call for Chapters (Goodfellow Publishers): “Consumer Engagement in Tourism and Hospitality: Pre, During and Post COVID-19” Deadline (300-w abstracts): 31 July 2020 Editors: M.A. Camilleri, R. Raouf, and D. Buhalis...

ICSSI 2020 in Taiwan

International Conference on Service Science and Innovation: “Service Science in the Era of Digital Transformation” 15–17 October 2020National Tsing Hua University, Taiwan Deadline: 30 June 2020 Service Science, an interdisciplinary...

CfP JMM: Luxury Experience

Special Issue of the Journal of Marketing Management More than just brands, status, and exclusivity? Exploring the Luxury Experience and Luxury Experience Management Guest Editors: P. Klaus & C. Tynan...

CfP IJHM: Impact of the COVID-19 Pandemic on the World’s Hospitality Industry

Special Issue of the International Journal of Hospitality Management The Impact of the COVID-19 Pandemic on the World’s Hospitality Industry Guest Editors: M. Rivera & A. Pizam Deadline: 1 July...

CfP EJIM: Sustainable Orientation of Consumer Generations

Special issue of the European Journal of International Management Sustainable Orientation of Consumer Generations: COVID-19 and Crisis Impact on Global Community Guest Editors: D.C Dabija & P. Foroudi Deadline: 31...

CfP JSM: Solving Marketplace Problems for Consumers with Vulnerabilities

Special Issue of the Journal of Services Marketing Solving Marketplace Problems for Consumers with Vulnerabilities Guest Co-Editors: R. Johns and J. Davey Submission Deadline (extended): 30 July 2020 BackgroundAccording to...

2020 JSM Award

Rebekah Russell-Bennett and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM) are very pleased to announce and congratulate the winners of the award for the outstanding paper and...