Call for Paper

CfP JPIM: AI-based Stakeholder Engagement

Call for Paper for a Special Issue of the Journal of Product Innovation Management. Artificial Intelligence, Stakeholder Engagement, and Innovation Value Guest Editors: Wetzels M, Katsikeas C, Viglia G &...

CfP JSR: Human-Robot Interactions in Service

Call for Papers for a Special Issue of the Journal of Service Research. Human-Robot Interactions in Service Guest Editors: van Doorn J, Odekerken-Schröder G & Spohrer J Deadline: 1 October...

CfP JSM: Absorb, Adapt and Transform

Call for Papers for a Special Issue of the Journal of Services Marketing. “Absorb, Adapt and Transform: Developing Resilience Capabilities in Service Organisations” Co-Guest editors J Davey, J Krisjanous, &...

CfP JoSM: Re-imagining Service for a World Never Imagined

Call for Paper for a Special Issue of the Journal of Service Management, tied to QUIS18. Re-imagining Service for a World Never Imagined Guest Editors: L. Bove, S. Choi, & C....

CfP JSR: Smart Service Failure-Recovery

Call for Papers for a Special Issue of the Journal of Service Research. Smart Service Failure-Recovery Guest Editors: Grégoire Y, Van Vaerenbergh Y, Orsingher C, & Gelbrich K. Deadline: 1...

CfP JoSM: The Future of Work – Service Employee-(Ro)bot Collaboration

Call for Papers for a Special Section of the Journal of Service Management, tied to 2023 GMC. Guest-Editors & Conference Track Chairs: Kunz W, Sajtos L, & Flavián C. Extended...

CfP JSTP: The Bright & Dark Sides of Smart Service

Special Issue in Journal of Service Theory and Practice The Bright & Dark Sides of Smart Service (Technologies) Guest editors: Bilstein, N, Henkel, A & Heinonen, K Deadline: 1 December...

CfP JBR: Service Robots in the Frontline

Special Issue of Journal of Business Research Unanticipated and Unintended Consequences of Service Robots in the Frontline Guest Editors: Heirati N, Pitardi V, Jayawardhena C, Kunz W, Stefanie Paluch S...

CfP CMR: Service Innovation

Special issue of California Management Review. Technology-Enabled Service Innovation for Tomorrow’s Society. Guest Editors: von Wangenheim F., von Krogh G., Nißen M., & Tinguely P. Deadline: 1 September 2022 Organizations...

CfP JBR: Impactful CX in Service

Special Issue in Journal of Business Research. Towards Impactful Customer Experiences in Service Guest editors: De Keyser A, Jaakkola E, Verleye K, Becker L, & Alexander M. Deadline: 30 November...

jsm

CfP JSM: Critiques, Conflicts, and Conceptualisations in Service Research

With the run-away success of our inaugural Service Review Special issue in JSM two years ago, it is now a bi-annual feature. Our guest-editors Joe and Duane are back with...

CfP SJME: Mixed reality and machine intelligence in marketing and society

Special Issue of the Spanish Journal of Marketing – ESIC. Mixed reality and machine intelligence in marketing and society Guest Editors: Loureiro S.M.C., Ali F., & Japutra A. Deadline: 1...