Guest article by Maarten Volkers, finalist of the 2026 SERVSIG Best Dissertation Award. Research on negative service encounters commonly assumes that customers remain voluntary participants and can leave when an experience becomes unsatisfactory....
As I conclude my four-year term as SERVSIG co-chair and welcome Sven Tuzovic into the role, I have been reflecting on what makes this community so special and what gives...
Hello SERVSIG Community, I would like to take a moment to thank Kristina Heinonen for all of the work she has done over the last four years of her tenure...
Are you struggling with how to use AI in your teaching? Or maybe you’re already testing new methods and want to share what works? Come share your experience with our...
On April 22, 2026, our SERVSIG Community lost an early service research scholar who helped build SERVSIG. Steve was a postdoctoral student at Oklahoma State University when Ray and Steve...
ServCollab has collaborated with the United Nations Principles for Responsible Management Education (PRME) to create the PRME Working Group on Service Systems for Humanity. We seek to bring together scholars, educators, and practitioners...
Guest article by Jana Holthöwer, winner of the 2026 SERVSIG Best Dissertation Award. Service robots are no longer a futuristic curiosity—they are already greeting hotel guests, delivering hospital supplies, and assisting consumers in...
Guest article by Maximilian Bruder, finalist of the 2026 SERVSIG Best Dissertation Award. The central idea of my dissertation Why do some service interactions feel warm, supportive, and memorable, while others feel distant...
Guest article by Werner H. Kunz and Khanh Bao Quang Le. This article is a follow-up to our earlier blog article: The Future of Work: Embracing the Collaboration of Human and...
Guest article from Arne De Keyser, recipient of the 2025 SERVSIG Emerging Service Scholar Award. I was invited to write this blog post after receiving the Emerging Service Scholar Award in...
Guest article by Tor W. Andreassen. In a recent commentary in AI Innovator and the Financial Times, Stanford professor Erik Brynjolfsson argues that we are finally seeing AI showing up in the productivity statistics. Revised...
Guest article by Floriane Goosse, Dominik Mahr, and Wafa Hammedi — winners of the 2024 AMA-SERSVSIG Conference Best Paper Award and the QUIS 2025 Best Paper with Social Impact Award for their paper Empowering the Visually Impaired:...