Statement

How Are You Navigating AI in Teaching?

Are you struggling with how to use AI in your teaching? Or maybe you’re already testing new methods and want to share what works? Come share your experience with our...

Saying Goodbye to Steve Grove

On April 22, 2026, our SERVSIG Community lost an early service research scholar who helped build SERVSIG.  Steve was a postdoctoral student at Oklahoma State University when Ray and Steve...

PRME Working Group on Service Systems for Humanity

ServCollab has collaborated with the United Nations Principles for Responsible Management Education (PRME) to create the PRME Working Group on Service Systems for Humanity. We seek to bring together scholars, educators, and practitioners...

When Robots Feel Less Judging Than Humans: Rethinking Service Frontlines

Guest article by Jana Holthöwer, finalist of the 2026 SERVSIG Best Dissertation Award. Service robots are no longer a futuristic curiosity—they are already greeting hotel guests, delivering hospital supplies, and assisting consumers in...

The Future of Work: The Silent Threat of AI Complacency

Guest article by Werner H. Kunz and Khanh Bao Quang Le. This article is a follow-up to our earlier blog article: The Future of Work: Embracing the Collaboration of Human and...

Reflections on Our Service Community

Guest article from Arne De Keyser, recipient of the 2025 SERVSIG Emerging Service Scholar Award. I was invited to write this blog post after receiving the Emerging Service Scholar Award in...

Finally! Positive AI productivity statistics

Guest article by Tor W. Andreassen. In a recent commentary in AI Innovator and the Financial Times, Stanford professor Erik Brynjolfsson argues that we are finally seeing AI showing up in the productivity statistics. Revised...

Everybody is Vulnerable: Why researching disability is crucial for Service Research

Guest article by Floriane Goosse, Dominik Mahr, and Wafa Hammedi — winners of the 2024 AMA-SERSVSIG Conference Best Paper Award and the QUIS 2025 Best Paper with Social Impact Award for their paper Empowering the Visually Impaired:...

10 lessons from my career

Guest article from Janet McColl-Kennedy, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2025. As the recipient of the 2025 Christopher Lovelock Career Contributions to the Services Discipline Award,...

How Robots Are Rewiring Human Emotions

Guest article by Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, and  Werner Kunz. The authors are winner of the 2024 SERVSIG Best Service Article Award for “Metaperception benefits of service robots in uncomfortable...

Tales from the Wild: Understanding employee well-being with service robots

Guest article by Chelsea Phillips, finalist of the 2025 SERVSIG Best Dissertation Award. We are experiencing a new age, one where service robots are no longer a thing of science fiction. While operating...

Moving Toward Open Science in Service Research: Four Practical Steps

Guest article by Yves Van Vaerenbergh, Simon Hazée, and Thijs Zwienenberg. Open science has become an essential part of how research across disciplines is conducted, communicated, and evaluated. At its...