Statement

The clock is ticking – or is it? How time and customer emotion interplay during service encounters

Guest article by Delphine Caruelle, finalist of the SERVSIG Best PhD Dissertation Award. My journey in services marketing started with an internship in a shopping mall, some ten years ago....

Augmented Reality – Has the time for service research come?

Guest article by Jonas Heller, finalist of the SERVSIG Best PhD Dissertation Award. Service experiences nowadays are at the peak of transformation, changing constantly at the fasted pace imaginable. The...

Is the human service employee really human?

Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees...

How to Translate Great Research into Great Teaching

Guest article by Adam Lingren, Rod Brodie, Tony Di Benedetto, and Peter Naudé.[i] At any business school worth its salt, one of the most important goals is to foster an...

Finding My Way in Healthcare Research

Guest article by Len Berry. From SERVQUAL onto healthcare researchIn 2003, I published my first medical journal article, and it couldn’t have come at a better time for me. To explain,...

The Dark Art and White Magic of Online Teaching

Guest article by Rebekah Russell-Bennett. Once upon a time… …there was a professor in a university for witches. She wore flowers behind her ear and the streaks in her long...

Services Marketing – Organizing Knowledge and Making it Accessible

Guest article by Jochen Wirtz, Christopher Lovelock Award Recipient 2019 It is an honor to have been asked as the recipient of the 2019 Christopher Lovelock Career Contributions Award to...

My Journey to BoP Service Research: Expanding the Horizons of our Research Community

Guest article by Javier Reynoso. From research on WEIRD* societies to Latin America I attended the first service conference in 1992. It was a workshop organized by Professor Christian Grönroos...

The Welcoming Nature of the Service Research Community, Out of the Blue

Guest article by Harrison Pugh. Our community is my home I have found my people; I am proud to call the service research community my home. I have been lucky...

The Strive for Profitable Digital Service Business Models

Guest article from Jan Schumann, Emerging Service Scholar Award Recipient 2019 Being a service researcher is truly exciting these days as the field is developing at an incredible pace. When...

5 Thoughts on Writing a Good paper

Guest Article by Jenny van Doorn, Best JSR Reviewer 2019  I was asked to share some thoughts about what I think makes a good paper that is likely to be published...