Guest article by Per Kristensson and Tor W Andreassen. There is a shift in innovation focus from upstream efficiency focus to downstream value creation for customers. In his seminal book...
Guest article by Hugo Guyader, Pia A. Albinsson, Yasanthi B. Perera, and Stephanie J. Lawson. Collaborative Consumption From ridesharing to crowdfunding to various peer-to-peer provided accommodation options and beyond, the...
Guest article by Katrien Verleye, Lisa Antonissen, Marie-Julie De Bruyne, and Arne De Keyser. Service and other scholars have robustly embraced servitization, identifying it as the adoption of service-based strategies...
Guest article by Thijs Zwienenberg, Simon Hazée, Arne De Keyser, and Martin Paul Fritze. Blockchain technology has become the talk of the town, poised to revolutionize various aspects of our...
Guest article by Sabine Benoit. The initial idea and promise of the sharing economy was to make use of our idle resources. Unfortunately, it failed. As a matter of fact,...
Guest article by Ilias Danatzis, Ingo O. Karpen, and Michael Kleinaltenkamp, winners of the SERVSIG Best Service Article Award. We are honoured to receive SERVSIG’s Best Service Article Award for our 2022 paper...
Guest article by Tor W. Andreassen. Change is the only constant in life. In all our roles—as citizens, employees, customers, investors, or leaders—we must navigate the ever-present currents of change,...
Guest article by Yasin Sahhar, finalist of the 2023 SERVSIG Best Dissertation Award. Being a finalist for the SERVSIG Best Dissertation Award is a great privilege. I once again thank the flourishing...
Guest article by Yasin Sahhar, finalist of the 2023 SERVSIG Best Dissertation Award. It is a privilege to be among the finalists for the SERVSIG Best Dissertation Award – I thank the...
Guest article by Ray Fisk.Contributors: John Bateson, Leonard Berry, Mary Jo Bitner, David Bowen, Stephen Brown, Bo Edvardsson, Christian Grönroos, Parsu Parasuraman, and Ben Schneider. On behalf of Evert Gummesson’s...
Guest article by Bieke Henkens, recipient of the 2023 SERVSIG Best Dissertation Award. Do you use a smart watch when sporting? Or a smartphone application that helps you navigate in a new...
Guest article by Janina Garbas, finalist of the 2023 SERVSIG Best Dissertation Award. “The concept of product is undergoing a rapid transformation in the digital age.” (Kannan & Li, 2017, p. 31)....