Statement

Navigating the Shift from Upstream to Downstream Innovations: A Guide for Innovation Leaders

Guest article by Per Kristensson and Tor W Andreassen. There is a shift in innovation focus from upstream efficiency focus to downstream value creation for customers. In his seminal book...

The Sharing Economy beyond the Mainstream: Community-based efforts

Guest article by Hugo Guyader, Pia A. Albinsson, Yasanthi B. Perera, and Stephanie J. Lawson. Collaborative Consumption From ridesharing to crowdfunding to various peer-to-peer provided accommodation options and beyond, the...

Unlocking the Circular Promise: The Case of Servitization

Guest article by Katrien Verleye, Lisa Antonissen, Marie-Julie De Bruyne, and Arne De Keyser. Service and other scholars have robustly embraced servitization, identifying it as the adoption of service-based strategies...

Blockchain: Transforming the Sharing Economy

Guest article by Thijs Zwienenberg, Simon Hazée, Arne De Keyser, and Martin Paul Fritze. Blockchain technology has become the talk of the town, poised to revolutionize various aspects of our...

What is wrong with the Sharing Economy and how to fix it

Guest article by Sabine Benoit. The initial idea and promise of the sharing economy was to make use of our idle resources. Unfortunately, it failed.  As a matter of fact,...

From AI to Sustainability: How Actor Ecosystem Readiness (AER) Shapes Today’s Service Encounters

Guest article by Ilias Danatzis, Ingo O. Karpen, and Michael Kleinaltenkamp, winners of the SERVSIG Best Service Article Award. We are honoured to receive SERVSIG’s Best Service Article Award for our 2022 paper...

Turning Challenges into Opportunities: Thriving Amidst Change

Guest article by Tor W. Andreassen. Change is the only constant in life. In all our roles—as citizens, employees, customers, investors, or leaders—we must navigate the ever-present currents of change,...

The Delicate Dance of Managing Customer Experience

Guest article by Yasin Sahhar, finalist of the 2023 SERVSIG Best Dissertation Award. Being a finalist for the SERVSIG Best Dissertation Award is a great privilege. I once again thank the flourishing...

Deepening Our Theorizing on Customer Experience: A Phenomenological Perspective

Guest article by Yasin Sahhar, finalist of the 2023 SERVSIG Best Dissertation Award. It is a privilege to be among the finalists for the SERVSIG Best Dissertation Award – I thank the...

Celebrating Evert Gummesson – A Pioneering Founder of the Service Research Field

Guest article by Ray Fisk.Contributors: John Bateson, Leonard Berry, Mary Jo Bitner, David Bowen, Stephen Brown, Bo Edvardsson, Christian Grönroos, Parsu Parasuraman, and Ben Schneider. On behalf of Evert Gummesson’s...

Ready to Unlock the Smartness Potential? Engaging Different Actors in Smart Service Systems

Guest article by Bieke Henkens, recipient of the 2023 SERVSIG Best Dissertation Award. Do you use a smart watch when sporting? Or a smartphone application that helps you navigate in a new...

From now to next: Reflections on the growing service infusion through post-purchase customization in the manufacturing sector

Guest article by Janina Garbas, finalist of the 2023 SERVSIG Best Dissertation Award. “The concept of product is undergoing a rapid transformation in the digital age.” (Kannan & Li, 2017, p. 31)....