Guest article from Volker Kuppelwieser and Jörg Finsterwalder. The First ever Special Section on The Coronavirus Crisis and Beyond: Implications for Service Research and Practice is available online now in the Journal of...
Guest article by Kaisa Koskela-Huotari. Scholars specialize within their respective fields in many ways. For some, the specialization is directed toward a specific empirical context (e.g., retail, health, tourism), phenomenonon...
Guest article by Ingrid Hansson, CTF Karlstad One of the longest-running conferences in service research is QUIS, Quality in Services. The QUIS symposium was established in 1988 by Bo Edvardsson...
Guest article by Delphine Caruelle, finalist of the SERVSIG Best PhD Dissertation Award. My journey in services marketing started with an internship in a shopping mall, some ten years ago....
Guest article by Jonas Heller, finalist of the SERVSIG Best PhD Dissertation Award. Service experiences nowadays are at the peak of transformation, changing constantly at the fasted pace imaginable. The...
Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees...
Guest article by Adam Lingren, Rod Brodie, Tony Di Benedetto, and Peter Naudé.[i] At any business school worth its salt, one of the most important goals is to foster an...
Guest article by Len Berry. From SERVQUAL onto healthcare researchIn 2003, I published my first medical journal article, and it couldn’t have come at a better time for me. To explain,...
Guest article by Rebekah Russell-Bennett. Once upon a time… …there was a professor in a university for witches. She wore flowers behind her ear and the streaks in her long...
Guest article by Jochen Wirtz, Christopher Lovelock Award Recipient 2019 It is an honor to have been asked as the recipient of the 2019 Christopher Lovelock Career Contributions Award to...
Guest article by Javier Reynoso. From research on WEIRD* societies to Latin America I attended the first service conference in 1992. It was a workshop organized by Professor Christian Grönroos...
Guest article by Harrison Pugh. Our community is my home I have found my people; I am proud to call the service research community my home. I have been lucky...