SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

5th Annual Young Scholar Research (YSR) Competition

5th Annual Young Scholar Research (YSR) Competition” Continuing the Progress Despite Disruption“ Deadline: 15 December 2020 The Organizational Frontlines† Interest Group has held a research symposium to precede the AMA Winter...

Service Articles in Non-Service-Specific Journals – Jul 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Articles in Service Journals – Jul 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

CfP TRR: Gastronomic Tourism Experiences and Experiential Marketing

Special Issue of Tourism Recreation Research. GASTRONOMIC TOURISM EXPERIENCES AND EXPERIENTIAL MARKETING Guest Editors: S.K. Dixit & G. Prayag Deadline (abstract): 30 September 2020 Gastronomy and tourism play a major...

Meet the service editors webinars

We invite you to the first event of the SERVSIG2020 virtual conference: Meet the Service Editors on Tuesday 11th Aug 9 pm Brisbane time,  1pm Brussels,  7am New York.    Zoom...

Going abroad: Starting an international career

For our series “Going abroad” series, Hugo Guyader interviewed Sven Tuzovic, who moved from Germany to the US, and later to Australia. This is the first part of the interview...

My academic role model: Lia Patricio

Guest article by Lia Patricio. When I was invited to write “my academic role model”, I realized we have plenty of role models in Service Research. In fact, I feel...

The clock is ticking – or is it? How time and customer emotion interplay during service encounters

Guest article by Delphine Caruelle, finalist of the SERVSIG Best PhD Dissertation Award. My journey in services marketing started with an internship in a shopping mall, some ten years ago....

Ming-Hui Huang new JSR editor

The JSR is delighted to announce that Professor Ming-Hui Huang has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a four-year term to replace Mike Brady,...

Save the date: 2020 SERVSIG Awards Show

SERVSIG is proud to announce its first online SERVSIG AWARDS show revealing the Best Service Paper Award, Best Dissertation Award, Emerging Scholar Award, Lovelock Award, SERVSIG Conference Winners, The next...

Steve Baron Award

The Journal of Services Marketing seeks nominees for the Steve Baron Award for Outstanding Contribution to the Service Research Community. The services marketing community started from a few academics in...

CfP JSM: Opportunities in the New Service Marketplace

Special Issue of the Journal of Service Marketing. Opportunities in the New Service Marketplace Guest Editors: M.S. Rosenbaum & R. Russell-Bennett Deadline: 30 April 2021 The service marketplace has fundamentally...