SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Convergence 2020 in India

14th Convergence: Winning through Service Excellence: Theory & Practice 18-19 December 2020 IFIM Business School, Bangalore Deadline: 15 October 2020 Globally, the services sector dominates the economies of most nations,...

Three personas and three anti-personas for engagement in services co-creation

What factors influence users’ behaviours during services co-creation? Little research has attempted to specify how different factors, such as traits and demographics, might influence users’ behaviours during co-creation. In Driving...

CfP JIM: Well-Being in a Global World

Special Issue of the Journal of International Marketing Well-Being in a Global World Coeditors: A. Grinstein, P. Riefler, and K. Hewett Deadline: 15 December 2020 Well-being is an important and...

Covid-19: The Service World after the Epidemic

Welcome to our new Youtube series “All About Service.” The show, where we discuss current service topics, foster new ideas, explain current research insights, and bridge the area of academia...

Service Articles in Non-Service-Specific Journals – Apr 2020

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – Apr 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Frontiers 2020 Canceled

Dear SERVSIG Community, After much deliberation and monitoring of the COVID-19 situation, we have come to the difficult conclusion that we need to cancel this year’s Frontiers conference. For those...

Academic Council on the State of the 2020 Job Market and AMA Interviewing

COVID-19 has changed the way we work as Marketing scholars and educators, and this dramatic disruption has created significant anxiety within our community. Over the course of the last six weeks,...

Service Track at Winter AMA 2021 (St Petersburg, Florida)

2021 AMA Winter Academic Conference:“The Human Side of Marketing in the Age of Digital Transformation”19–21 February 2021St. Pete Beach, Florida Submission deadline: 7 August 2020 Track: Services, Retailing and Entertainment...

Maria Colurcio calls for research on online teaching from a SDL perspective

Guest article by Maria Colurcio. Please get in contact with her, if you like to work in this direction Teaching in Covid-19 Emergency. New practice of Resource Integration. Social interaction...

Prove You’re Human and Other Advice For the Great Online Education Experiment

Guest article by Scott Cowley. I have very narrow expertise when it comes to teaching online. Like many of you, my tips should probably be limited to “How to convert...

CfP SMR: Emotional Labor and Service

Special Issue of the Journal of Service Management Research Emotional Labor and Service Guest Editors: Andrea Fischbach & Benjamin Schneider Deadline: 29 November 2020 When Arlie Hochschild introduced the concept...