SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

NFS 2021 Naples Forum on Service & Doctoral Workshop

7th Naples Forum on Service: A Service Lens on Changing Business and Society New date: 6-9 Sep 2021 Hosted by the University of Naples “Federico II” and the University of...

CfP SMR: Managing Smart Services and Smart Service Systems

Call for Paper for the Journal of Service Management Research (SMR) Special Issue: Managing Smart Services and Smart Service Systems Guest Editors: N. Bilstein & C. Stummer Deadline: 15 October 2021...

AIRSI2021 “Industry 4.0 in Tourism, Services & Marketing”

AIRSI 2021 Industry 4.0 in Tourism, Services & Marketing12-14 July 2021 University of Zaragoza, Spain Deadline: 15 April 2021 AIRSI2021 is an international conference focused on the application and effects...

Some things I have learned

Guest article by Steve Vargo, Christopher Lovelock Career Contributions Award Recipient 2020. I feel very privileged to be named this year’s recipient of the Christopher Lovelock Career Contributions Award. Even...

JSR Paper Development Workshop

Journal of Service Research Paper Development Workshop hosted by Macquarie Business School 25-26 March 2021 (online) Deadline: 1 March 2021 The editor of the Journal of Service Research (JSR) invites applications for...

CBIM2021 International Conference

Online CBIM2021 International ConferenceCHALLENGES AND OPPORTUNITIES FOR INCREASING TURBULENT TIMES IN BUSINESS MARKETS 22-24 June 2021 Submission deadline: 31 March 2021 The Center for Business and Industrial Marketing has been...

The Feeling Economy

Roland Rust & Ming-Hui Huang are pleased to announce the publication of their new book, The Feeling Economy: How Artificial Intelligence is Creating the Era of Empathy.  It is published by Springer...

Jerome Williams of Rutgers Business School passed away

SERVSIG Community mourns the passing of Jerome Williams, a distinguished marketing professor. Dr. Williams was one of the co-authors of the first TSR article and has written many service-related articles over...

Kristina Heinonen is the new SERVSIG Mentoring Officer.

SERVSIG is proud to announce Kristina Heinonen as the new Mentoring Officer of the SERVSIG board. Kristina is Professor of Service and Relationship Marketing and Director of the Centre for Relationship...

How to collaborate with businesses in your research and make it more managerially relevant

Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Andreassen, and Tim Keiningham created a video based on their JoSM article “Bridging the Data Divide“. (Highly Commended Paper from the 2019 Robert Johnston...

Online course: “How to write great papers in less time”

Christina Sichtmann offers the following 6-weeks online course focused on the process of writing rather than the product (i.e. the research). “This workshop is not a “How-to-publish”-workshop but focuses on...

Special session in the Service track at Winter AMA 2021

This year, the AMA Winter Academic Conference will be held virtually, 17-19 February 2021. There are several presentations scheduled for the “Services, Retailing and Entertainment” track, and a special session...