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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
The Robert Johnston Award recognizes researchers in the service discipline. Journal of Service Management was delighted to announce this year’s award winners (papers published in 2025) at the Frontiers in Service 2026 conference in...
At the SERVSIG Conference in Braga, Portugal, the Journal of Services Marketing proudly recognized the recipients of its annual awards. Presented by Editors-in-Chief Mark Rosenbaum and Kristina Heinonen, the awards...
At the Frontiers in Service 2026 Conference, Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP) were very pleased to announce and congratulate the...
Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2026 at Hanken School of Economics in Helsinki, the winners for the best paper...
Guest article by Werner H. Kunz, Khanh Bao Quang Le, Hina Khan, and Fangfang Li. AI advertising expenditure hit about $370 billion in 2022 and is expected to rise to...
Nolan School of Hotel Administration, Cornell SC Johnson College of Business, Cornell University Tenured (Associate or Full Professor) position in Services Marketing Application deadline: 15 July 2026 The Cornell SC Johnson College of Business invites applicants for the Michael D....
The new Journal Citation Report (JCR) metrics (based on data from 2025) were released by Clarivate in June 2026. The JCR indicates the new Impact Factors (IF) for service journals...
20th International Research Symposium on Service Excellence in Management (QUIS20) “Service and experiences for Human-Centric, Sustainable Futures in an AI-enabled Digital age: Imagining Research, Education and Practice” 30 June – 3...
Hello everyone, I am sure that you are enjoying your summer or winter break – depending on which hemisphere you are in. I thought of sharing what “Service” has taught...
Join a world-class research team to investigate one of the most pressing challenges in modern organizations: why some GenAI initiatives fail and what factors help to make them succeed. We...
Let’s Talk About Service 13 Engineering the future of service: Innovation, Impact & Integrity Eindhoven University of Technology (TU/e), Eindhoven, The Netherlands 9-11 December 2026 Deadline 1 September 2026Deadline extended:...
Are you struggling with how to use AI in your teaching? Or maybe you’re already testing new methods and want to share what works? Come share your experience with our...