At the Frontiers in Service 2026 Conference, Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP) were very pleased to announce and congratulate the JSTP Awards winners.
We join them in congratulating the winners and recognising their contribution to the service field.
Highly Commended Paper Award Winners
Anne Rachelle Castaneda, Jiraporn Surachartkumtonkun, Haroon Iqbal Maseeh, Park Thaichon, Wei Shao (2025) “Frontline employees in an AI-integrated workplace: current perspectives and future research landscapes”
Highly Commended Paper Award Finalists
Irfan Khan, Johra Fatima, Somayeh Bahmannia, Sarvjeet Kaur Chatrath, Naomi F Dale and Raechel Johns
(2025) “Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services”
Tobias Marx (2025) “The push-pull-mooring model of consumer service switching: a meta-analytical review to guide future research”
Taeshik Gong (2025) “The effect of service robots on employees’ customer service performance and service-oriented organizational citizenship behavior”
Marianna Sigala & Raechel Johns
Outstanding Reviewer Award
João Carlos Vinagre Ferreira do Rosário
Danilo Brozovic
Nikolaos Stylos
Marianna Sigala & Nikolaos Stylos
Previous JSTP Awards
– 2016
– 2017
– 2018
– 2019
– 2020
– 2023
– 2024
