Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference.
This summer 2026 at Hanken School of Economics in Helsinki, the winners for the best paper published in 2025 were announced. Join us in recognising the authors’ contribution to our field, as well as the JSR best reviewer and outstanding associate editor of the year.
Roland T. Rust Best Paper Award Winners
Roland Rust, Candice Marti, Kris Lindsey Hall, Melanie Lorenz, Florian von Wangenheim
Kris Lindsey Hall, Susana Jaramillo, Melanie Lorenz, Candice Marti and Patrick Fennell
“Profiling as a Service Failure,” Journal of Service Research, 28(3), 389-412.
https://doi.org/10.1177/10946705241300668
Outstanding Associate Editor Award Winner
Yanny Gregoire, Lars Witell, Florian von Wangenheim
Lars Witell, Linköping University
Florian von Wangenheim, Yany Gregoire, Melanie Lorenz, Kris Lindsey Hall, Candice Marti, Yves van Vaerenbergh, Sabine Benoit
Previous awards:
– 2024
– 2023
– 2021
– 2020
– 2018
– 2017
– 2016
