During the Frontiers Conference 2016 in Bergen, the following JSR awards were given for 2015:

JSR Best Paper Award 2015:

Service Systems: A Broadened Framework and Research Agenda on Value Propositions, Engagement, and Service Experience

Jennifer D. Chandler and Robert F. Lusch

JSR Finalist Papers (in order of publication):

Frontiers-2016-Bergen-098_1_1Service Research Priorities in a Rapidly Changing Context

Amy L. Ostrom, A. Parasuraman, David E. Bowen, Lia Patrício and Christopher A. Voss

Frontiers-2016-Bergen-099_1_1Cocreating the Arab Spring: Understanding Transformation of Service Systems in Contention

Per Skålén, Kotaiba Abdul Aal and Bo Edvardsson

Frontiers-2016-Bergen-100_1_1A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries

Timothy L. Keiningham, Carly M. Frennea, Lerzan Aksoy, Alexander Buoye and Vikas Mittal

JSR Best Reviewer Award for 2015:

Bei Bei (Bacy) Dong, Lehigh University, USA