SERVSIG is run by a group of nominated volunteers that organize events and attempt to improve relationships among services researchers. The following list identifies our current SERVSIG board members and their responsibilities:
Co-Chairs
Kristina Heinonen
Hanken School of Economics
Sertan Kabadayi
Fordham University
The Chair is responsible for coordinating with AMA on conferences and other events; budgeting and planning; advising and coordinating the activities of the other SERVSIG offices; creating committees for the awarding of SERVSIG’s Best Services Article and Career Contributions awards.
Legacy Officer & SERVSIG Conference Curator
Ray Fisk
Texas State University – San Marcos
Founder of SERVSIG
Communication & Community Development Officer
Werner Kunz
University of Massachusetts
The Communications officer will be primarily responsible for communications with the SERVSIG membership, primarily through the creation of a SERVSIG newsletter, and working with the Social Media Manager to post news on the website.
Treasurer
Harrison B. Pugh
University of North Carolina
The Treasurer is responsible for budgeting and planning in coordination with the SERVSIG co-chairs.
Education Officer
Sven Tuzovic
Queensland University of Technology
The Education officer is responsible for identifying and communicating with the SERVSIG community service teaching resources, service management programs, new service textbooks, online teaching resources and tools. The officer also updates the SERVSIG syllabus database, curates “short videos” for teaching purposes, organizes teaching-related workshops and facilitates service teaching material sharing and curation for the SERVSIG community (offline and online) among other teaching related activities.
Mentoring Officer
Andrew Gallan
Florida Atlantic University
The Mentoring officer acts as informal advisor for PhD students and early career researchers. The officer may help in exploring careers, setting goals, developing contacts, and identifying resources. They serve as a point of contact for PhD students and early career researchers regarding questions about career development, job market, general advice about navigating academic life, etc. The mentoring officer may represent SERVSIG at various doctoral events as well as compile and share resources that are helpful for PhD students and early career researchers.
Doctoral Consortium Officers
Mirella Kleijnen
Vrije Universiteit Amsterdam
Stacey G. Robinson
University of Alabama
The Doctoral Consortium officers are primarily responsible for coordinating (with the Mentoring-officer-elect) the SERVSIG Doctoral Consortium which, by tradition, is held immediately prior to the annual Frontiers in Services Conference.
Liaison Officer
Jan Schumann
University of Passau
The Liaison officer is primarily responsible for helping to coordinate special sessions on behalf of the SIG at Summer and Winter AMA conferences and other appropriate venues.
Global Outreach Officers
Tom Chen
Canberra Business School
Ming-Hui Huang
National Taiwan University
The Global outreach officers represents SERVSIG in local events, supports the service research community in their regional networks and acts as an additional local connection point for questions and requests in the area.
SERVSIG Social Media Manager
Hugo Guyader
Linköping University
The SERVSIG Social Media Manager coordinates with the Communications Officer for posting news on the website, newsletter, and social media channels.
SERVSIG Technology Advisor
Karim Sidaoui
University of Manchester
The SERVSIG Technology Advisor helps SERVSIG to stay up to date with their technical infrastructure and provide support for implementing new features on the digital channels.
He won’t let Servsig.org down !!!!
Engagement Officer
Lorena Blasco-Arcas
ESCP Business School