Teaching

How to Translate Great Research into Great Teaching

Guest article by Adam Lingren, Rod Brodie, Tony Di Benedetto, and Peter Naudé.[i] At any business school worth its salt, one of the most important goals is to foster an...

Maria Colurcio calls for research on online teaching from a SDL perspective

Guest article by Maria Colurcio. Please get in contact with her, if you like to work in this direction Teaching in Covid-19 Emergency. New practice of Resource Integration. Social interaction...

Prove You’re Human and Other Advice For the Great Online Education Experiment

Guest article by Scott Cowley. I have very narrow expertise when it comes to teaching online. Like many of you, my tips should probably be limited to “How to convert...

The Dark Art and White Magic of Online Teaching

Guest article by Rebekah Russell-Bennett. Once upon a time… …there was a professor in a university for witches. She wore flowers behind her ear and the streaks in her long...

Three key factors that made my shift to online teaching work

Guest article by Jonas Holmqvist (Kedge Business School) The current Corona-crisis has profoundly changed society, and this is true also for academia. Most of us, wherever we are, have had...

SERVSIG Best Service Video Competition

Dear all, I hope you are safe and healthy. The corona crisis has forced many of us into online teaching from one day to another. We at SERVSIG want to help...

2nd SERVSIG Online Teaching Meeting (EU/Aus)

We received a lot of positive feedback for the 1st Online Teaching Zoom Meeting. But also many people reported they could not join and the timing was hard for Australia...

SERVSIG Online Teaching Meeting

We finally have a date for the first SERVSIG Online Teaching Meeting. Time: Mar 26, 2020, 09:00 AM Eastern Time (US and Canada) Goal of the meeting: It would be...

Center for Services Management — Syllabus & Slides

The Center for Services Management: Focus on Silk Road Service is pleased to provide service instructors with chapter slides and a sample undergraduate syllabus that uses Services Marketing 5th edition Concepts,...

New MOOC course by Christian Grönroos

The CERS Hanken is proud to present a new MOOC course by Professor Christian Grönroos and Postdoctoral Researcher Gustav Medberg. It is a great resource for every service student. The free and open course...

Video: Sharing economy explained in 4 minutes!

  Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber...

Hotel Pre-Opening in a Remote Location – A Case Study

The Hotel Pre-Opening in a Remote Location Challenges, Opportunities, and Recommendations, Human Resources Perspective Case study by Vaibhav Garg Abstract Peace and silence comes with a price tag. Travelers choose...