Impressions from SERVSIG 2026
Guest article by Cláudia Simões and Cristiana Lages (conference co-chairs). We had the pleasure of hosting the 14th edition of SERVSIG 2026 at the University of Minho in Braga. The...
Guest article by Cláudia Simões and Cristiana Lages (conference co-chairs). We had the pleasure of hosting the 14th edition of SERVSIG 2026 at the University of Minho in Braga. The...
At the 2026 SERVSIG Conference in Braga, we were delighted to announce that the 2028 SERVSIG Conference will be hosted in Tirana, Albania. Following a selection process involving several strong...
20th International Research Symposium on Service Excellence in Management (QUIS20) “Service and experiences for Human-Centric, Sustainable Futures in an AI-enabled Digital age: Imagining Research, Education and Practice” 30 June – 3...
Let’s Talk About Service 13 Engineering the future of service: Innovation, Impact & Integrity Eindhoven University of Technology (TU/e), Eindhoven, The Netherlands 9-11 December 2026 Deadline: 1 September 2026 The...
I am proud to announce that, through the generosity of SERVSIG 2026 Conference Chairs, Cristiana Raquel Costa Lages & Cláudia Maria Neves Simões, the SERVSIG Mentoring Program will host a lunch...
12 May 2026 (2 pm CET) It is our pleasure to announce the next online seminar, by Florian von Wangenheim, EiC Journal of Service Research, who will introduce the vision of...
SERVSIG Doctoral Consortium29 June 2026Hanken School of Economics, Helsinki (Finland) Submission deadline: 1 May 2026 The Service Special Interest Group (SERVSIG) of the American Marketing Association (AMA) is pleased to...
Deadline (500-w abstract): 15 April 2026 We are happy to announce the 6th Conference on CHALLENGES IN MANAGING SMART PRODUCTS AND SERVICES (CHIMSPAS 2026) hosted by the Institute of Technological Innovation, Market Development...
IRSSM 14 14-17 July 2026 Ankara University, TürkiyeDeadline: 24 May 2026 The International Research Symposium in Service Management (IRSSM) provides a global forum for scholars, researchers, and practitioners with a...
Guest article by Florence Nizette and Wafa Hammedi – NaDI-CeRCLe Research Center, Unamur – Belgium. NEXSER Initiative In an increasingly globalized academic environment, knowledge production remains deeply unequal. While many...
If you attending the AMA Academic Winter Conference in Madrid, please consider attending the SERVSIG special session: Topic:Firm Innovativeness And Service Innovation Through The Customer Lens: Insights, Inspiration, And Collaboration...
3 March 2026, 12:00pm (CET) It is our pleasure to announce the next online seminar, by Professor Jorchen Witz (National University of Singapore) with a Keynote Talk on “Agentic AI: The Next...