Guest article by Alexander P. Henkel for our Service Centers series. At the Pulse of Innovation The Center for Actionable Research of the Open University (CAROU) is the research valorization arm of the Open...
Guest article by Marek Gnusowski for our Service Centers series. More than 25 years The services research team in Poznan (Poland) officially began its work in 1996, when the Department...
Guest article by Professor Andy Neely and Dr. Mohamed Zaki About the Cambridge Service Alliance The Cambridge Service Alliance was founded in 2010 by BAE Systems, IBM and the University...
The rapid digital transformation of businesses and society creates new challenges and opportunities for Service Science. With a focus on ‘Digital Service Systems’ the Karlsruhe Service Research Institute (KSRI) at...
Created in 1985 the Center for Services Leadership (CSL) is a research and educational center within the W. P. Carey School of Business, Arizona State University. As a premier cross-disciplinary...
guest article by Kristina Heinonen Recently, while reading fellow researchers’ observations on the state of service research, I was led to reflect on how far the field has come. Cristiana...
Guest article by Janet Wagner The Center for Excellence in Service (CES) is a group of faculty thought leaders who focus their research and education on best practices in customer...
Guest article by Jim Spohrer and Hamid R. Motahari-Nezhad This short article should be viewed as a down payment on a longer, more complete history of the evolution of service research...
guest article from Tor W. Andreassen and Per Egil Pedersen Norway has a strong history in Government-supported research on service innovation. In the late nineties, Norwegian researchers were active in the RESER...
guest article by Gaby Odekerken-Schröder You are intrigued by services research and so am I. You probably just returned from the Winter AMA in beautiful San Antonio, Texas. In the ‘meet...
Guest article by Per Skålén. CTF’s efforts to develop groundbreaking theoretical knowledge has resulted in multidisciplinary research themes: Service Innovation, Service Management, and Service Experience. Based on these themes CTF is...
guest article by Thorsten Gruber In the current UK economy where services contribute to almost 80% of the UK economy relative to manufacturing, we thought there is a real need...