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Christopher Lovelock Career Contributions Award

The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Career contributions of the candidates should be of long duration, preferably 20 to 40 years. Contributions to the services discipline should be significant, frequent, and include recent contributions.

lovelockChristopher Lovelock passed away on February 24, 2008. Christopher was a founding father of the services marketing field and he was recognized around the world as a leading authority on service management. Christopher was very important to many people in our academic community and he will be greatly missed!

To be eligible for this award, candidates must meet the following criteria:
1) Career contributions should be of long duration, preferably 20 to 40 years,
2) Contributions to the services discipline should be significant,
3) Contributions to the services discipline should be frequent, and
4) Contributions to the services discipline should include recent contributions.

Important
– Candidates for a SERVSIG Award do not have to be a member of SERVSIG or the AMA to be eligible or to win.
– Candidates may be from anywhere in the world. From the beginning, SERVSIG has sought to be globally oriented and globally active.
– Candidates for the awards do not have to be academics. SERVSIG recognizes the vital link between academe and business practice.

Every year, the SERVSIG Board invites new volunteers to serve on the various awards committees. In the true SERVSIG spirit of inclusion, the SERVSIG Board members invite SERVSIG community members to serve and follow the defined award procedures (making sure to have representatives from various universities, continents, expertise, etc.). Based on the received proposals from the community and a defined procedure the award committee members chose the recipient.  They subsequently inform the SERVSIG board and the results are shared at the Frontiers in Service Conference.

Christopher Lovelock Career Contributions Award Winners

2023 – Martin Wetzels (EDHEC Business School)
Award Committee: Lerzan Aksoy (Chair), Bård Tronvoll, Christo Boshoff, Cheryl Burke Jarvis

2022 – Lerzan Aksoy (Fordham University)
Award Committee:  Jim Spohrer (Chair), Maria Holmlund, Allard Van Riel, Piyush Sharma

2021 – Jim Spohrer (International Society of Service Innovation Professionals)
Award Committee: Stephen Vargo (Chair), Cécile Delcourt, Thorsten Gruber, Anu Helkkula, Yuliya Komarova

2020 – Steve Vargo (University of Hawaii)
Award Committee: Jochen Wirtz (Chair), Zelal Ates, Anu Helkula, Joerg Finsterwalder, Mark Houston

2019 – Jochen Wirtz (National University of Singapore)
Award Committee: Anders Gustafsson (Chair), Laurie Anderson, Leonard Berry, Annouk Lievens, Rui Sousa

2018 – Anders Gustafsson (BI-Norwegian Business School, Norway; Karlstad Business School, Sweden)
Award Committee: Timothy Keiningham (Chair), José Bloemer, Irene Ng, Roland Rust, Per Kristensson

2017 – Tim Keiningham (St. John’s University, USA)
Award Committee: Mike Brady (Chair), Tor W. Andreassen, Mary Jo Bitner, Parsu Parasuraman, Jill Sweeney

2016 – Michael K. Brady (Florida State University, USA)
Award Committee: Kay Lemon (Chair), Christian Grönroos, Janet McColl Kennedy, Janet Wagner, Martin Wetzels

2015 – Katherine N. Lemon (Boston College, USA)
Award Committee: Dwayne Gremler (Chair), David Bowen, Kimmy Wa Chan, Steve Baron, Mirella Kleijnen

2014 – Dwayne D. Gremler (Bowling Green State University, USA)
Award Committee: Paul Patterson (Chair), Mary-Jo Bitner, Ko DeRuyter, Lloyd C. Harris, Javier Reynoso

2013 – Paul Patterson (University of New South Wales, Australia)
Award Committee: Dwayne Gremler, Rod Brodie, Jill Sweeney, Mark Rosenbaum

2012 – Ko de Ruyter (Maastricht University, The Netherlands)
Award Committee: Amy Ostrom (Chair), Clay Vorhees, Martin Wetzels, Dawn Iacobucci, Ray Fisk 

2011 – Richard L. Oliver (Vanderbilt University, USA)
Award Committee: Mike Brady (Chair), Dawn Iacobucci, Amy Ostrom, Valarie Zeithaml, Vikas Mittal

2010 – James Heskett (Harvard University, USA)
Award Committee: Bo Edvardsson (Chair), Mike Brady, Amy Ostrom, Steve Tax, Richard Chase

2009 – Richard Chase (University of Southern California, USA)
Award Committee: David Bowen (Chair), Thorsten Hennig-Thurau, Sabine Moeller, Valarie Zeithaml, Jochen Wirtz

2008 – David Bowen (Thunderbird School of Global Management, USA)
Award Committee: Thorsten Hennig-Thurau (Chair), Steve Brown, Kathleen Seiders, Jochen Wirtz, Steve Vargo

2007 – Ruth Bolton (Arizona State University, USA)

2006 – Benjamin Schneider (University of Arizona, USA)
Award Committee: Ray Fisk (Chair), Tor Andreassen, Karen Kennedy, Kay Lemon, Jochen Wirtz

2005 – Ray Fisk (Texas State University, USA)
Award Committee: Christopher Lovelock (Chair), Bo Edvardsson, Mary Gilly, Sue Keaveney, Pam Kennett

2004 – Bo Edvardsson (Karlstad University, Sweden)
Award Committee: Mark Gabbott (Chair), Mary Jo Bitner, Bill Faranda, Jos Lemmink, Parsu Parasuraman

2003 – Mary Jo Bitner (Arizona State University, USA)
Award Committee: Steve Grove (Chair), Pratibha  Dabholkar, Eric Arnould, Roland Rust

2002 – Roland Rust (University of Maryland, USA)
Award Committee: Mark Gabbot (Chair), Ruth Bolton, Scott Kelly, Chuck Lamb, Valarie Zeithaml

2001 – Valarie Zeithaml (University of North Carolina, USA)
Award Committee: Steve Grove (Chair), Evert Gummeson, Sharon Beatty, Doug Hoffman, Amy Smith

2000 – Evert Gummesson (Stockholm University, Sweden)

1999 – Christian Grönroos (Hanken School of Economics, Finland)

1998 – Parsu Parasuraman (University of Miami, USA)

1997 – Steve Brown (Arizona State University, USA)

1996 – Len Berry (Texas A&M University, USA)

1995 – Christopher Lovelock (Yale University, USA)

1994 – Lynn Shostack (Greenwich Associates)