In an effort to make services research easier, we have compiled a number of links and resources to aid researchers. Below you will also find a listing of centers dedicated to service research.
Services Marketing Journals:The following journals place an emphasis on services research:
- Journal of Service Research
- Journal of Services Marketing
- Journal of Service Management
- The Service Industries Journal
- Journal of Retailing and Consumer Services
- Services Marketing Quarterly
- Journal of Service Theory and Practice – Previously Managing Service Quality (MSQ)
- Journal of Financial Services Marketing
- International Journal of Bank Marketing
- Service Science
- Journal of Service Management Research
Centers for Service Research:
- Australian Centre for Retailing Studies, Monash University, Melbourne, Australia
- Cambridge Service Alliance, Cambridge University, Cambridge, U.K.
- Center for Excellence in Brand and Customer Management, Georgia State University, U.S.A
- Center for Excellence in Service, University of Maryland, U.S.A.
- Center for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland
- Center for Research on Marketing and Services (“CERMES“), Bocconi University, Milan, Italy
- Center for Service Innovation (“CSI”), NHH, Bergen, Norway
- Center for Service Intelligence, Ghent University, Belgium
- Center for Services Leadership, Arizona State University, U.S.A.
- Centre for IT Service Management Research, De Montfort University, U.K.
- Centre for Service Management (CSM), Loughborough University, U.K.
- Griffith Institute for Tourism, Griffith University, Gold Coast, Australia
- International Institute of Product and Service Innovation, University of Warwick, Coventry, England
- Management Research Center, Seoul National University, Seoul, Korea
- NADI-CeRCLe – Research Center in Marketing & Service Management, Namur, Belgium
- The Institute of Service Excellence at SMU (“ISES”), Singapore Management University, Singapore
- School of Design, Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburgh, U.S.A
- Service Innovation Lab, University of Camberra, Camberra, Australia
- Service Research and Innovation Institute (SRII)
- Service Research Center – CTF, Karlstad University, Sweden
- Service Science Factory (“SSF”), Maastricht University, Maastricht, Netherlands