2018 JSTP Award Winners

2018 JSTP Award Winners

We are very pleased to announce and congratulate the winners of the best paper award, the three highly commended paper awards and the two best reviewer awards.

All winners are found below.

Outstanding Paper of the Year Award

Chiehyeon Lim, Min-Jun Kim, Ki-hun Kim, Kwang-Jae Kim, and Maglio, P. “Using data to advance service: Managerial issues and theoretical implications from action research”
(Issue 1)

The proliferation of (big) data provides numerous opportunities for service advances in practice, yet research on using data to advance service is at a nascent stage in the literature. Many studies have discussed phenomenological benefits of data to service. However, limited research describes managerial issues behind such benefits, although a holistic understanding of the issues is essential in using data to advance service in practice and provides a basis for future research. The purpose of this paper is to address this research gap.

https://www.emeraldinsight.com/doi/full/10.1108/JSTP-08-2016-0141

Highly commended papers

Mulcahy, R., Russell-Bennett, R., Zainuddin, N., and Kuhn, K. “Designing gamified transformative and social marketing services: an investigation of serious m-games” (Issue 1)

The purpose of this paper is twofold: first, to extend transformative service and social marketing practitioners’ and academics’ understanding of how gamification and serious m-games are designed, and second, to model the effects of game design elements on key transformative service and social marketing outcomes, satisfaction, knowledge, and behavioural intentions.

https://www.emeraldinsight.com/doi/abs/10.1108/JSTP-02-2017-0034

Folstad, A. and Kvale, K. “Customer journeys: A systematic literature review” (Issue 2)

Customer journeys have become an increasingly important topic in service management and design. The purpose of this paper is to review customer journey terminology and approaches within the research literature prior to 2013, mainly from the fields of design, management, and marketing.

https://www.emeraldinsight.com/doi/abs/10.1108/JSTP-11-2014-0261

Heinonen, K., Jaakkola, E., and Neganova, I. “Drivers, types and value outcomes of customer-to-customer interaction: An integrative review and research agenda” (Issue 6)

Customer-to-customer (C2C) interaction plays a significant role in service. The purpose of this paper is to identify the drivers that motivate customers to interact with other customers, the interactions through which customers affect other customers and the value outcomes of C2C interactions for the participants.

https://www.emeraldinsight.com/doi/abs/10.1108/JSTP-01-2017-0010

These papers can be downloaded at: https://www.emeraldinsight.com/loi/jstp

Best Reviewers

Jonas Holmqvist, Kedge Business School, France