The Robert Johnston Award recognizes researchers in the service discipline. Journal of Service Management was delighted to announce this year’s award winners (papers published in 2025) at the Frontiers in Service 2026 conference in Helsinki. Please join us in congratulating the winners of the outstanding paper awards for their contribution to JoSM and to the service field — as well as the best reviewer awards.
Highly Commended Paper Award
– Yany Gregoire
– Valtteri Kaartemo and Anu Helkkula
Outstanding Reviewer Award
– Robert Ciuchita
Previous JoSM (Robert Johnston) Awards
– 2014
– 2015
– 2016
– 2017
– 2018
– 2019
– 2020
– 2022
– 2023
