Please join me in congratulating the winners of the 2015 Robert Johnston Award, the Highly Commended Awards, and the Best Reviewer Awards.
Outstanding Paper of the Year Award 2015
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet. (Vol.26 Issue 1.)
By: Timothy Keiningham, Bruce Cooil, Edward Malthouse, Alexander Buoye, Lerzan Aksoy, Arne De Keyser and Bart Lariviere.
Highly Commended Awards
Service Experience co-creation: conceptualization, implications, and future research directions. (Vol.26 Issue 2)
By: Elina Jaakkola, Anu Heikkula, Leena Aarikka-Stenroos
To give or not to give professional services to non-paying clients: professionals’ giving backstory. (Vol. 26 Issue 3)
Janet McColl-Kennedy, Paul Patterson, Michael Brady, Lilliemay Cheung and Doan Nguyen.
Online customer engagement: Creating social environment through brand community constellations. (Vol.26 Issue 5)
Wafa Hammedi, Jay Kandampully, Tingting (Christina) Zhang, and Lucille Bouquiaux.
Best Reviewer Awards
Yves Van Vaerenbergh, University of Leuven, Belgium
Tracy Meyer, University of North Carolina, Wilmington, USA
