Reviews & Report

Naples Forum 2019 Impressions

The Naples Forum on Service is one of the best conferences we have. Get an impression of this wonderful event in our video. A big thank you to Cristina Mele...

TCR 2019 at FSU

This year’s transformative consumer research conference was hosted by Florida State University (FSU). A big thank you to Maura, Martin and their team for a wonderful TCR experience. Check out...

Impressions from Winter AMA conference 2019 in Austin

Another great success of SERVSIG at Winter AMA in Austin! The highlight for many was the SERVSIG reception where we got to meet old friends and connect with new ones....

5th OFR Symposium in Austin

The 5th annual Organizational Frontline Research (OFR) Symposium took place in Austin, TX on February 21-22, 2019. The aim of the OFR Symposium is to bring together a group of...

Review of ISOS in Casablanca

By Wafa Hammedi (University of Namur) and Linda Alkire (Texas State University) We are very pleased to share with the SERVSIG community our reflections on the inaugural International Symposium on...

Video from LTAS 2018

LTAS 2018 in Ghent was awesome. Check out our video of this unique event and for the next LTAS 2019 in NYC reserve the time in your calendar.

Impressions from LTAS2018 in Ghent

Impressions and Photos from the 7th “Let’s Talk about Service (LTAS)” – Workshop in Ghent guest article by Bart Larivière (KU Leuven & EMlyon Business School) On December 5-7, 2018,...

Impressions Frontiers 2018 in Austin

By Raymond P. Fisk and Linda Alkire (née Nasr), Texas State University We are very pleased to share with the SERVSIG community our reflections on the 2018 Frontiers in Service...

Impressions of SERVSIG Doctoral Consortium 2018

by Delphine Caruelle and Yupal Shukla With the beginning of a new academic year, September is the perfect time for a fresh start. And attending the AMA SERVSIG Doctoral Consortium provided an...

Impressions from LTAS 2017

Guest article by Annouk Lievens (More photos of the events are at the end of the article) On 6-8 December 2017, the University of Antwerp (Belgium) and its Faculty of Applied Economic Sciences...

CEOs: Nothing Drives Profitability like Great Customer Experience

The opening session at Frontiers 2017 was featured in the CEO forum magazine. The CEO Forum magazine is read by and exclusively for CEOs (hard copies are received by the top 10,000...

Looking back at QUIS15 in Porto

QUIS15 was hosted by the School of Engineering of University of Porto (FEUP), on June 12-15, 2017, in conjunction with CTF, Service Research Center, Karlstad University, Sweden, the Center for Services Leadership, W....