News

NRWC 2024

Nordic Retail and Wholesale Conference (NRWC) 2024 5-7 November 2024 Centre for Retail Research, Lund University (Sweden) Deadline: 13 May 2024Extension: 27 May 2024 The 9th NRWC conference will be hosted...

Frontiers in Service Conference: Early Bird Registration Ends this month!

The 2024 Frontiers in Service Conference is being hosted by Florida State University and will take place June 27-30, 2024, at the beautiful Omni Resort in Amelia Island, Florida. Early...

HICSS58: Minitrack on Digital Service Innovation & Design

58th Hawaii International Conference on System Sciences (HICSS) Minitrack on Digital Service Innovation & Design 7-10 January 2025 Hilton Waikoloa Village, Big Island (Hawai) Submission Deadline: 15 June 2024 There are substantial...

New Challenges of CDR in an AI Age

Guest article by Werner H. Kunz and Jochen Wirtz A lot has happened since the concept of corporate digital responsibility (CDR) was introduced to the scientific community (Lobschadt et al....

Interview with Matthew Alexander – SERVSIG Host 2022

SERVSIG seeks proposals to host the 14th SERVSIG conference in 2026. SERVSIG Co-Chairs Kristina Heinonen and Sertan Kabadayi interviewed professor Matthew Alexander, the conference chair of the 12th SERVSIG conference...

PhD Students Forum in Cambridge: “Shaping the Future of Service Management”

Service Management Forum: “Shaping the Future of Service Management”Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, UK23-24 September 2024 Deadline (one page): 15 May 2024 We would like to...

“With great power comes great responsibility”: Exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation (AIRRSA) 

Guest article by Daniele Scarpi and Eleonora Pantano. In recent years, the surge in automation, artificial intelligence (AI), and machine learning algorithms has largely impacted retail service and subsequent consumer...

Articles in Service Journals – Feb 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

The 4C Framework: A New Paradigm for Customer Engagement in Augmented Reality

Guest article by Jonas Heller, Chris Hinsch, Reto Felix, and Philipp A. Rauschnabel. The essence of the 4C Framework Augmented Reality (AR) has emerged as a transformative force in customer...

Webinar: “Three perspectives on practice theory in organization and service research”

13 March 2024 It is our pleasure to announce the next online seminar, by Silvia Gherardi (University of Trento, Italy), Cristina Mele (University of Naples Federico II, Italy) & Per Skålén...

AIRSI2024: “Generative AI Challenges”

AIRSI 2024 Generative AI Challenges 10-12 June 2024 University of Zaragoza, Spain Deadline: 31 March 2024 AIRSI2024 is an international conference focused on the application and effects of technologies that are...

My Academic Role Model: Martina Čaić

Guest article by Martina Čaić for our My Academic Role Model series. Thank you very much Bieke for nominating me! I must say, I very much enjoy reading the role model reflections...