News

CfP JMTP: Role of Frontline Employees

Call for Papers for a Special Issue of the Journal of Marketing Theory and Practice In the Wake of Robotics, Artificial intelligence and Other Novel Technologies Guest Editors: Agnihotri R. &...

CfP: “New Channels and Consumption Patterns in Services”

Call for Papers for a Special Issue of the Sinergie Italian Journal of Management. Service-Mix: New Channels and Consumption Patterns in Services. Guest Editors: Luceri B., Martinelli E., & Gázquez-Abad J.C. Deadline:...

CfP Service Science: Platforms and Innovative Marketplaces for Services

Call for Papers for a Special Issue of Service Science Platforms and Innovative Marketplaces for Services Guest Editors: Allon G., Jiang B., & Xu L. Submissions deadline: 28 February 2022 With...

Service Articles in Non-Service-Specific Journals – June 2021

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – June 2021

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Research Priorities: Managing and Delivering Service in Turbulent Times

“Service Research Priorities: Managing and Delivering Service in Turbulent Times” published in the current issue of JSR, is the next in the series of articles on service research priorities that...

CfP JSTP: Emerging digital technologies and professional services

Call for Papers for a Special Issue of the Journal of Service Theory and Practice Emerging digital technologies and professional services – Current and future research agenda Guest Editors: Sharma...

Assistant Professor position (California State University, Fullerton)

Department of Management, California State University (Fullerton, CA) Tenure‐track Assistant Professor in Entertainment and Hospitality Management Deadline: 1 October 2021 California State University, Fullerton in sunny beautiful Orange County is...

Impact Scores 2020

The latest Journal Impact Factors are out and the service research community has a lot of reasons to celebrate. All our service journals have increased in impact. These are quite...

ERROR 404

Sungwoo Choi successfully defended his dissertation on “Exploring Service Failures and Recovery Efforts Made by Service Robots” at Penn State School of Hospitality Management last year, and he is finalist...

CfP IJCHM: The Sharing Economy in a Post-Pandemic World

Call for Papers for Special Issue of International Journal of Contemporary Hospitality Management The Sharing Economy in a Post-Pandemic World Guest Editors: Kam Fung So K., Viglia G., Liu S.,...

2021 SERVSIG AWARDS WINNERS

This year’s SERVSIG Awards Ceremony was held virtually on June 11th, 2021 (watch the show here). The following winners were announced and congratulated. Join us again in complimenting them, as...