Guest article by Tor W. Andreassen. In a recent commentary in AI Innovator and the Financial Times, Stanford professor Erik Brynjolfsson argues that we are finally seeing AI showing up in the productivity statistics. Revised...
Department of Management, Aarhus BSS Graduate School, Aarhus University, Denmark 2 PhD positions: “Decoding Danish Firm Innovativeness from the Consumer Perspective” Application deadline: 7 April 2026 Aarhus BSS Graduate School,...
Guest article by Floriane Goosse, Dominik Mahr, and Wafa Hammedi — winners of the 2024 AMA-SERSVSIG Conference Best Paper Award and the QUIS 2025 Best Paper with Social Impact Award for their paper Empowering the Visually Impaired:...
Madrid, February 14, 2026 by Werner Kunz The 2026 AMA Winter Academic Conference marked a historic milestone as the first-ever Winter AMA held outside the United States in Madrid, Spain....
by Werner Kunz On February 12th, the 5th Innovation Index Coalition (IIC) Summit was held at Universidad Carlos III de Madrid, bringing together an international network of scholars and partners...
Call for papers for a Special Issue of the Journal of Service Theory and Practice. Immersive Technologies and Sensory Service Experiences: Redefining the Customer Journey and Value Creation in the...
Call for Papers for a Special Issue of the Service Industries Journal. Phygital Service Experiences: Redefining Consumer Journeys in Hybrid Ecosystems Guest-editors: Ishaq MI, Raza A & Talpur, QA Deadline: 30...
Food, Wine and Hospitality Management Research Center, Kedge Business School (Bordeaux, France) POST-DOCTORAL POSITION IN SUSTAINABLE WINE TOURISM We are recruiting within the VITIREV program, in connection with the Food,...
IRSSM 14 14-17 July 2026 Ankara University, TürkiyeDeadline: 24 May 2026 The International Research Symposium in Service Management (IRSSM) provides a global forum for scholars, researchers, and practitioners with a...
Guest article by Florence Nizette and Wafa Hammedi – NaDI-CeRCLe Research Center, Unamur – Belgium. NEXSER Initiative In an increasingly globalized academic environment, knowledge production remains deeply unequal. While many...
Guest article from Janet McColl-Kennedy, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2025. As the recipient of the 2025 Christopher Lovelock Career Contributions to the Services Discipline Award,...
Guest article by Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, and Werner Kunz. The authors are winner of the 2024 SERVSIG Best Service Article Award for “Metaperception benefits of service robots in uncomfortable...