Guest article from Janet McColl-Kennedy, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2025. As the recipient of the 2025 Christopher Lovelock Career Contributions to the Services Discipline Award,...
Guest article by Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, and Werner Kunz. The authors are winner of the 2024 SERVSIG Best Service Article Award for “Metaperception benefits of service robots in uncomfortable...
If you attending the AMA Academic Winter Conference in Madrid, please consider attending the SERVSIG special session: Topic:Firm Innovativeness And Service Innovation Through The Customer Lens: Insights, Inspiration, And Collaboration...
3 March 2026, 12:00pm (CET) It is our pleasure to announce the next online seminar, by Professor Jorchen Witz (National University of Singapore) with a Keynote Talk on “Agentic AI: The Next...
Centre for Business Model Innovation, Division of Industrial Management, Department of Management and Engineering, Linköping University, SwedenPhD position “From generic Al to domain-specific value creation” Application deadline: 16 April 2026...
Since 1999, the SERVSIG International Research Conference has brought together the global service research community to exchange ideas, build collaborations, and experience memorable academic and cultural events. A core principle...
Guest article by Christian Kowalkowski for our My Academic Role Model series. When my good friend Jonas Holmqvist nominated me to write about my academic role models, it was easy for me...
School of Business and Economics, Maastricht University, Netherlands Two fully funded PhD positions within the European Marie Skłodowska-Curie JustHealth Doctoral Network Application deadline: 31 January 2026 Both positions are based...
Call for Papers for a Special Issue of the Journal of Service Research. AI-Enabled Experience Innovation Guest Editors: Schmitt B, Huang MH, Sood S & Hao S Submission deadline: 30...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
Guest article by Chelsea Phillips, finalist of the 2025 SERVSIG Best Dissertation Award. We are experiencing a new age, one where service robots are no longer a thing of science fiction. While operating...