Guest article by Jana Holthöwer, winner of the 2026 SERVSIG Best Dissertation Award. Service robots are no longer a futuristic curiosity—they are already greeting hotel guests, delivering hospital supplies, and assisting consumers in...
Call for papers for a Special Issue of the Journal of Service Management. How can service management research address “Grand Challenges” to create social impact? Guest editors: Russell-Bennett R, Parkinson...
Call for papers for a Special Section of the Journal of Service Management. Partial Least Squares Structural Equation Modeling (PLS-SEM) in Service Research. Guest editors: Köcher S, Radomir L, Gudergan...
Guest article by Maximilian Bruder, finalist of the 2026 SERVSIG Best Dissertation Award. The central idea of my dissertation Why do some service interactions feel warm, supportive, and memorable, while others feel distant...
12 May 2026 (2 pm CET) It is our pleasure to announce the next online seminar, by Florian von Wangenheim, EiC Journal of Service Research, who will introduce the vision of...
SERVSIG Doctoral Consortium29 June 2026Hanken School of Economics, Helsinki (Finland) Submission deadline: 1 May 2026 The Service Special Interest Group (SERVSIG) of the American Marketing Association (AMA) is pleased to...
Call for papers for a Special Issue of the Journal of Social Impact in Business Research. Cultivating the Next Generation of Social Impact Scholars: PhD and Early Career Pathways in...
Guest article by Werner H. Kunz and Khanh Bao Quang Le. This article is a follow-up to our earlier blog article: The Future of Work: Embracing the Collaboration of Human and...
Guest article from Arne De Keyser, recipient of the 2025 SERVSIG Emerging Service Scholar Award. I was invited to write this blog post after receiving the Emerging Service Scholar Award in...
NADI-Cercle Research Center, Namur (Belgium) Full-time Teaching Assistant in Service Marketing / Management (PhD-track position)Application deadline: 30 April 2026 The selected candidate will have the opportunity to pursue a PhD...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...