Eureka! – Customer Engagement in Utilitarian vs. Hedonic Service Contexts
Guest article by Lisa Bruggen. I would like to take you on a little journey – and please bear with me. Please think of yourself during retirement. Imagine the days,...
Guest article by Lisa Bruggen. I would like to take you on a little journey – and please bear with me. Please think of yourself during retirement. Imagine the days,...
7th Katia Campo Retailing symposium 28 March 2025 Antwerp, Belgium KU Leuven, FEB campus Antwerp is happy to confirm our seventh symposium on Marketing retailing, which is planned on March...
NADi-CeRCLE, School of Management and the School of Evening Studies in Economics and Management, Faculty Economics Management Communication Politics, University of Namur, Belgium Full-time faculty position in Marketing and Service...
Naples Forum on Service 9-12 June 2025 Sorrento, Italy Deadline: 25 January 2025 After Capri (2009 and 2011), Ischia (2013), Naples (2015), Sorrento (2017), Ischia (2019), Capri (2021), and Ravello (2023), the 9th Naples...
Guest article by Janina Garbas, co-author of the 2024 SERVSIG Best Service Article. Dynamic service platforms have been designed to revolutionize the concept of products and redefine the boundaries of...
Dear SERVSIG Community, I hope you are all well. I am writing to announce the news that Jay Kandampully will be stepping down as Editor-in-Chief of Journal of Service Management...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
In May of 2023, Dr. K. Sivakumar (“Siva”), the Arthur Tauck Chair & Professor of Marketing at Lehigh University, was matched with Ayushi Sharma, Assistant Professor of Marketing at FORE School...
10th Anniversary Organizational Frontlines Research (OFR) Symposium (co-located with the AMA Winter Educators’ Conference)13-14 February 2025 Phoenix, AZ Deadline (symposium): 2 December 2024Deadline (JSR): 30 April 2025 OFR began as a...
Designing Retail & Services Futures Colloquium 2024 14 – 15 May 2025 Politecnico di Milano, Milan, Italy Deadline: 2 February 2025 The Special Interest Group (SIG) Designing Retail & Service Futures from...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...