The topic of this episode is the current state and future of the Sharing Economy and my guests are Sabine Benoit from Surrey University and Hugo Guyader from Linkoeping University. In this episode, we talk about the customer experience in the sharing economy and explain the relationship to similar concepts like the collaborative economy, gig […]
Special Issue of RAM- Recherches et Applications en Marketing Technologies, Experiences, Services, and beyond! Deadline: Jan 8, 2021 Guest-Editors: Wafa Hammedi, Caroline Lancelot-Miltgen, and Ingrid Poncin Dear colleagues and friends, I would like to draw your attention to RAM- Recherches et Applications en Marketing ’s latest call for papers: Technologies, Experiences, Services, and beyond! I am co-editing the […]
In our series “What’s next for Service Research,” we ask this time, Charles Hofacker from Florida State University, what he thinks is important for the future of service research. It is always interesting to see how different the backgrounds of our community members are.
The 17th international Research Symposium on Service Excellence in Management (QUIS17) “Reimagining Service to Enhance Human Work and Life“ 13-16 January 2022 [POSTPONED TILL 2023] Vin University, Ha Noi, Vietnam [Update: QUIS17 will be hosted by Universitat Politècnica de València (Spain) in January 2022. QUIS18 will be hosted by Vin University (Ha Noi) in June […]
Guest article by Jonas Heller, finalist of the 2020 SERVSIG Best Dissertation Award. Service experiences nowadays are at the peak of transformation, changing constantly at the fasted pace imaginable. The digital transformation of service offerings and experiences is bringing unprecedented change for almost every industry around the globe. Every new technology has the potential to […]
Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face interaction with customers. Much research has already been carried out on what the new interfaces should be like to make […]
Special Issue of Service Science Reimagining the Science of Service in a Post-Pandemic World Guest Editors: Guest Editors M. Fisher, A. Neely, & R. Verma Deadline: 31 August 2020 H0: Change is the only constant in life (Heraclitus of Ephesus) Ha: The more things change, the more they stay the same (Jean-Baptiste Alphonse Karr and […]
CAUTHE 2021: “Transformations in Uncertain Times: future perfect in tourism, hospitality and events” 8-12 February 2021 [online conference] Submission Deadline: October 2020 The CAUTHE 2021 conference will be held online over multiple day slots during the week commencing Monday 8 February, and will be run by CAUTHE (the Council for Australasian Tourism and Hospitality Education).Unfortunately […]
The Journal of Service Research (JSR) is searching for a new Editor-in-Chief (EIC), with a four-year term to begin in Summer 2021. JSR is the world’s top-cited service research journal, and has, on occasion, been among the five top-cited journals in all of business. The Journal of Service Research is open to all research methodologies, and […]
Roland Rust has been named this year’s winner of the Buck Weaver Award by the INFORMS Society for Marketing Science. Rust is Distinguished University Professor and David Bruce Smith Chair in Marketing, where he is Executive Director of the Center for Excellence in Service. He is also Visiting Chair in Marketing Science at the Erasmus School of […]
The Fellows of the European Marketing Academy have elected one new Fellow this year: Professor Ming-Hui Huang. Her recognition honors Professor Huang’s significant research contributions and involvement in EMAC. Professor Huang is Distinguished Professor at Department of Information Management, College of Management, National Taiwan University. She is also Distinguished Research Fellow of the Center for […]
Ray Fisk held a keynote at the TEDx – Texas State University: How Serving Each Other Can Save Humanity Services are common experiences, but they are commonly misunderstood. Early service scholars thought services were only based on monetary exchange. In this century, service scholars realized that service activities are deeply embedded in all human interactions […]