Due to the COVID-19 crisis the LTAS2020 conference to be held in Hasselt, Belgium from December 9-11 2020 will be postponed. We hope that the situation allows us to welcome you at LTAS2021 in December 2021 in Hasselt. Details will follow in due time. In the meantime, we hope that you and your loved ones stay safe. […]
Report by Cristina Mele, Tiziana Russo Spena, Marco Tregua, Marialuisa Marzullo, and Adriana Carotenuto from the Innovation & Technical Transfer Area (Lab on Cognitive Technologies and Value Co-creation in Service Ecosystems, Interdepartmental Research Center LUPT) and the Smart Innovation Lab (Department of Economics, Management, Institutions) of the University of Naples Frederico II, Italy. SMART TECHNOLOGIES […]
Special Issue of the California Management Review (CMR) The future of value chains in a post-pandemic world Guest Editors: R. Panwar, J. Pinkse, and V. De Marchi Deadline: 22 June 2020 The COVID-19 outbreak has given an unprecedented shock to the global economy. It has also laid bare the vulnerabilities of many practices that have […]
The co-editors introduce and comment on the call for paper for the Special Issue Learning from Pandemics Past and Present in the Journal of Service Theory and Practice. More information here.
In our series “Your path into service” we ask this time, Parsu Parasuraman, how he got into service research. Parsu Parasuraman was the James W. McLamore Chair in Marketing at the University of Miami and is currently the Pro-Chancellor (academics), Vijaybhoomi University, Greater Mumbai, India. He is co-author of many famous service concepts like SERVQUAL, […]