It is our pleasure to announce the next online seminar, by Florian von Wangenheim, EiC Journal of Service Research, who will introduce the vision of the new editorial team at JSR. There will also be time for Q&A, where co-editors Elina Jaakkola, Bart Larivière, and Beibei Dong will also be present.
It is our pleasure to announce the next online seminar, by Ming-Hui Huang (Distinguished University Chair Professor, National Taiwan University) and Editor-in-Chief of the Journal of Service Research with a Keynote Talk on “Reflections and Advice from the Outgoing Editor-in-Chief of the Journal of Service Research”.
The online event (free of charge) will take about 90 minutes.
The keynote will begin with a reflection on Prof. dr. Huang’s own research journey. The main part of the talk will then address a set of career-focused questions she encountered most often during her tenure as EIC. These questions are designed to help younger scholars think about their long-term path in academic (service) research, going well beyond submission mechanics. The discussion will center on: – Building a publication trajectory in (service) research – Establishing a distinct research identity – Whether traditional service topics (e.g., satisfaction, loyalty) are still publishable – What exactly constitutes a “service contribution” Finally, there will also be time for Q&A to interact directly with Prof. dr. Huang.
Who is this for? – PhD students and early-career researchers seeking guidance on navigating their academic trajectory. – Established scholars aiming to sharpen positioning and rethink contribution.
An Unmissable Global Platform for Service Marketing Scholars, The International Research Symposium in Service Management (IRSSM) has been at the forefront of service marketing and management research, fostering an exceptional platform for academics, researchers, and industry professionals. Now in its 13th edition, IRSSM continues to shape the careers of young scholars and deepen our collective understanding of service science. IRSSM is a highly regarded service management symposium that has significantly contributed to the service research community, being hosted by leading business schools across the world. The International Research Symposium in Service Management (IRSSM) was initiated in 2010 as a part of the Service Education, Research and Innovation (SERI) Initiative. It is an annual Symposium, hosted successively by different universities around the world. The Symposium aims to promote research and publications among service researchers by providing a unique platform through which they are able to network with researchers from both their own country and researchers internationally. IRSSM brings together researchers, teachers, practitioners and students from various service sectors and provides them with a unique forum to share the latest theories and practices prevalent in dynamic service economies. It also illuminates the latest thinking in service, combined with aspects of technology, social sciences, and business. Parallel tracks of refereed presentations will enable authors to obtain constructive feedback about their study.
Mentorship opportunity and Speakers at 13 IRSSM 2025
The symposium attracts leading scholars in service research, and IRSSM 2025 in Mauritius will feature some of the most prominent mentors and speakers, including:
Jay Kandampully (Chair IRSSM)
David Solnet
Allard van Riel
Linda Alkire
Anil Bilgihan
Srikanth Beldona
Mahesh Subramony
These experts have significantly contributed to advancing service management theories and methodologies, providing young researchers with valuable networking and mentorship opportunities.
A Transformative Experience for Young Scholars
Over the years, IRSSM has played a crucial role in shaping the careers of emerging researchers. The symposium offers:
Access to top-tier mentorship from renowned service marketing scholars.
Opportunities to present and receive constructive feedback on research.
Exposure to cutting-edge service marketing trends and theoretical advancements.
Workshops and networking sessions to foster academic collaborations and future research partnerships.
Many past participants of IRSSM have gone on to publish in top-tier journals and secure prestigious academic positions globally.
Venue: The Ravenala Attitude Hotel, Mauritius
This year’s symposium will be held at the stunning The Ravenala Attitude Hotel, Mauritius. This breathtaking island location offers:
Turquoise waters, white sandy beaches, and luxurious accommodations.
A vibrant cultural experience blending African, French, and Creole influences.
An inspiring atmosphere to engage in high-quality discussions while enjoying world-class hospitality.
Important Dates to Remember
Abstract Submission Deadline: March 15, 2025
Notification of Acceptance: March 30, 2025
Early Bird Registration: April 30, 2025
Regular Registration: June 15, 2025
Pre-Conference Workshop: July 15, 2025
Symposium Dates: July 16–18, 2025
Join Us in Mauritius for an Unparalleled Academic and Cultural Experience!
IRSSM 2025 promises to be an enriching event that blends high-impact academic engagement with the serene beauty of Mauritius. Whether you’re an early-career researcher or an established scholar, this is your opportunity to connect, learn, and grow in the field of service marketing.
It is our pleasure to announce the next online seminar, by Mike Brady (Professor, Rockwood School of Marketing, Florida State University) with a Keynote Talk on “The Next Generation of Organizational Frontlines Research”.
The online event (free of charge) will take about 90 minutes.
The International Research Symposium in Service Management (IRSSM) is delighted to invite you to a two-day online workshop on Experimental Design: Analysis and Application. This workshop provides an excellent opportunity for faculty members, Ph.D. students, and researchers to deepen their understanding of experimental design and its role in data analysis.
Workshop Details: — Day 1: November 10, 2024 (05:30 PM – 07:00 PM IST) — Day 2: November 17, 2024 (05:30 PM – 07:00 PM IST)
Expert Speaker: Aun Ahmed, IIT Ropar
Key Topics Covered:
Single-Factor Between-subjects ANOVA
Factorial Between-subjects ANOVA
Single-Factor Within-subjects ANOVA
Factorial Within-subjects ANOVA
Simple Effects Analysis
ANCOVA (Analysis of Covariance)
MANOVA (Multivariate Analysis of Variance)
Key Takeaways:
Participants will: – Gain a comprehensive introduction to experimental design. – Understand the logic behind experimental research. – Discover the key drivers of causal relationships. – Learn to interpret research papers that use experimental design techniques.
Registration Fees: – Faculty (Non-IRSSM India members): 3000 INR ($80 for International Participants) – Ph.D. Students (Non-IRSSM India members): 2000 INR ($40 for International PhD students) – IRSSM India Members: Free
Join us in within 3 weeks for our upcoming online seminar, where we’re offering you 3 good reasons to attend: 1. Keynote Talk by Stephanie Noble: Delve into the world of impactful robotics research 2. Exclusive Insights from Stephanie Noble: Learn firsthand about publishing successfully in JAMS. 3. Contribute and be Acknowledged: Participate in an interactive workshop, with the opportunity to contribute to, and be acknowledged in an editorial paper for JSR.
The online event (free of charge) will take about 90 minutes, and includes the keynote talk, a discussion, and some interactivity.
It is our pleasure to announce the next online seminar, by Silvia Gherardi (University of Trento, Italy), Cristina Mele (University of Naples Federico II, Italy) & Per Skålén (CTF-Service Research Center, Karlstad University, Sweden) with a keynote talk on “Three perspectives on practice theory in organization and service research”.
The online event (free of charge) will take about 90 minutes, and includes the keynote talk, a discussion, and some interactivity.
Silvia Gherardi, Cristina Mele and Per Skålén are presenting their views on practice theory and how it can be used in empirical organization and service research. In the first part of the seminar Silvia, Cristina, and Per will give a 15 to 20 minute presentation each. In the second part of the seminar there will be an exchange of points of views between these three scholars and an open discussion that all participants of the seminar can engage in.
For this online seminar series, the EMAC Service Marketing SIG joins forces with IRSSM and AMA SERVSIG. The seminar will be co-hosted by the Service Research Center (CTF – Centrum för tjänsteforskning in Swedish) at Karlstad University, Sweden and the Department of Economics, Management and Institutions at the University of Naples Federico II, Italy.
It is our pleasure to announce the next online seminar, byDr. Bettina Schelke (European Liaison Office of the German Research Organisations (KoWi)) with a Keynote Talk on “Horizon Europe: an Introduction for Service Marketing Researchers”.
The introductory webinar provides researchers interested in EU-funding with a short overview of opportunities to work with other scientists worldwide on projects to tackle global challenges and increase industrial competitiveness. The aim of the webinar will be to present the EU’s current research and innovation framework programme, its rules for participation, collaborative research opportunities and how they are implemented in so called work programmes, as well as proposal submission and evaluation procedures. An important consideration of the presentation will be the cross-cutting issue of social sciences and humanities within the Horizon Europe programme. The online event will finish with tips for networking and successful participation.
The online event (free of charge) will take about 90 minutes, and includes the keynote talk, a discussion, and some interactivity.
It is our pleasure to announce the next online seminar, by Elina Jaakkola (Turku School of Economics, University of Turku, Finland) & Katrien Verleye (Center for Service Intelligence, Ghent University, Belgium) with a Keynote Talk on “Service for a Circular and Sustainable Future”.
The online event (free of charge) will take about 90 minutes, and includes the keynote talk, a discussion, and some interactivity.
It is our pleasure to announce the next online seminar, by Maura Scott & Martin Mende with a Keynote Talk on “Leverage Scholarly Service Research to Positively Impact Individual and Societal Well-Being”
The online event (free of charge) will take about 90 minutes, and includes the keynote talk, a discussion, and some interactivity.
Many of you attended previous online seminars, and now we have the pleasure to invite you to the next one.
On May 9th, 2023, 3pm CET, you are all invited to attend a free online seminar by Jim Spohrer who will give a talk on “Service research, innovation, and practice in the humanity-centred AI era.” Attached, you can find the flyer with more detailed information such as the different time zones in which the event will take place.
