Guest article by Yupal Shukla.
An Unmissable Global Platform for Service Marketing Scholars, The International Research Symposium in Service Management (IRSSM) has been at the forefront of service marketing and management research, fostering an exceptional platform for academics, researchers, and industry professionals. Now in its 13th edition, IRSSM continues to shape the careers of young scholars and deepen our collective understanding of service science. IRSSM is a highly regarded service management symposium that has significantly contributed to the service research community, being hosted by leading business schools across the world. The International Research Symposium in Service Management (IRSSM) was initiated in 2010 as a part of the Service Education, Research and Innovation (SERI) Initiative. It is an annual Symposium, hosted successively by different universities around the world. The Symposium aims to promote research and publications among service researchers by providing a unique platform through which they are able to network with researchers from both their own country and researchers internationally. IRSSM brings together researchers, teachers, practitioners and students from various service sectors and provides them with a unique forum to share the latest theories and practices prevalent in dynamic service economies. It also illuminates the latest thinking in service, combined with aspects of technology, social sciences, and business. Parallel tracks of refereed presentations will enable authors to obtain constructive feedback about their study.
Mentorship opportunity and Speakers at 13 IRSSM 2025
The symposium attracts leading scholars in service research, and IRSSM 2025 in Mauritius will feature some of the most prominent mentors and speakers, including:
- Jay Kandampully (Chair IRSSM)
- David Solnet
- Allard van Riel
- Linda Alkire
- Anil Bilgihan
- Srikanth Beldona
- Mahesh Subramony
These experts have significantly contributed to advancing service management theories and methodologies, providing young researchers with valuable networking and mentorship opportunities.
A Transformative Experience for Young Scholars
Over the years, IRSSM has played a crucial role in shaping the careers of emerging researchers. The symposium offers:
- Access to top-tier mentorship from renowned service marketing scholars.
- Opportunities to present and receive constructive feedback on research.
- Exposure to cutting-edge service marketing trends and theoretical advancements.
- Workshops and networking sessions to foster academic collaborations and future research partnerships.
Many past participants of IRSSM have gone on to publish in top-tier journals and secure prestigious academic positions globally.
Venue: The Ravenala Attitude Hotel, Mauritius
This year’s symposium will be held at the stunning The Ravenala Attitude Hotel, Mauritius. This breathtaking island location offers:
- Turquoise waters, white sandy beaches, and luxurious accommodations.
- A vibrant cultural experience blending African, French, and Creole influences.
- An inspiring atmosphere to engage in high-quality discussions while enjoying world-class hospitality.
Important Dates to Remember
- Abstract Submission Deadline: March 15, 2025
- Notification of Acceptance: March 30, 2025
- Early Bird Registration: April 30, 2025
- Regular Registration: June 15, 2025
- Pre-Conference Workshop: July 15, 2025
- Symposium Dates: July 16–18, 2025
Join Us in Mauritius for an Unparalleled Academic and Cultural Experience!
IRSSM 2025 promises to be an enriching event that blends high-impact academic engagement with the serene beauty of Mauritius. Whether you’re an early-career researcher or an established scholar, this is your opportunity to connect, learn, and grow in the field of service marketing.
See the full call for paper here.
Don’t miss out—Submit your abstract and secure your spot today! More information here.
Symposium Chair:
Prof. Jay Kandampully, Professor of Service Management, Ohio State University, USA)
Feel free to contact the conference co-chairs:
R.Juwaheer, V.Teeroovengadum
Yupal Shukla (Ph.D. University of Bologna)
Director, IRSSM- A SERI Initiative, India
