SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

CfP IR: AI for a Better Future

Call for paper for a Special Issue of Internet Research. AI for a Better Future Guest editors: Abboud L, Ameen N, Pitardi V and Shin H. Deadline: 1 December 2024...

SERVSIG Doctoral Consortium 2024 (+ Liam Glynn Travel Scholarship)

The AMA SERVSIG is pleased to announce the 30th Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, hosted by Florida State University at the Omni Resort on the enchanted...

ServCollab webinar: “Sustainable Development Goals”

ServCollab, in collaboration with the Journal of Services Marketing (JSM), is excited to invite you to a unique series of free webinars. This initiative stems from our recent special issue,...

Challenges and opportunities of immersive technologies and the metaverse in service delivery

Guest article by Carlos Flavián, Sergio Barta, Sergio Ibáñez-Sánchez and Carlos Orús. The growing use of immersive technologies (i.e., augmented reality, augmented virtuality, virtual reality, and pure mixed reality) and...

Synthetic customer experiences: Get real about false’ experiences in the Metaverse

Guest article by Dominik Mahr, Tim Hilken and Jonas Heller. A glimpse into the Future Emma wakes up in her cozy apartment, greeted by the gentle hum of her virtual...

Service Articles in Non-Service-Specific Journals: Feb-Mar 24

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – March 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

CfP JCM: Sharing & Collaborative Consumption

Call for paper for a Special Issue in Journal of Consumer Marketing. Sharing Services Systems and Collaborative Consumption in a Rapidly Changing Environment. Guest editors: Guyader H, Albinsson PA, &...

NRWC 2024

Nordic Retail and Wholesale Conference (NRWC) 2024 5-7 November 2024 Centre for Retail Research, Lund University (Sweden) Deadline: 13 May 2024Extension: 27 May 2024 The 9th NRWC conference will be hosted...

Frontiers in Service Conference: Early Bird Registration Ends this month!

The 2024 Frontiers in Service Conference is being hosted by Florida State University and will take place June 27-30, 2024, at the beautiful Omni Resort in Amelia Island, Florida. Early...

HICSS58: Minitrack on Digital Service Innovation & Design

58th Hawaii International Conference on System Sciences (HICSS) Minitrack on Digital Service Innovation & Design 7-10 January 2025 Hilton Waikoloa Village, Big Island (Hawai) Submission Deadline: 15 June 2024 There are substantial...

New Challenges of CDR in an AI Age

Guest article by Werner H. Kunz and Jochen Wirtz A lot has happened since the concept of corporate digital responsibility (CDR) was introduced to the scientific community (Lobschadt et al....