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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
SERVSIG seeks proposals to host the 14th SERVSIG conference in 2026. SERVSIG Co-Chairs Kristina Heinonen and Sertan Kabadayi interviewed professor Matthew Alexander, the conference chair of the 12th SERVSIG conference...
Service Management Forum: “Shaping the Future of Service Management”Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, UK23-24 September 2024 Deadline (one page): 15 May 2024 Extended: 1 July 2024...
Guest article by Daniele Scarpi and Eleonora Pantano. In recent years, the surge in automation, artificial intelligence (AI), and machine learning algorithms has largely impacted retail service and subsequent consumer...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Guest article by Jonas Heller, Chris Hinsch, Reto Felix, and Philipp A. Rauschnabel. The essence of the 4C Framework Augmented Reality (AR) has emerged as a transformative force in customer...
13 March 2024 It is our pleasure to announce the next online seminar, by Silvia Gherardi (University of Trento, Italy), Cristina Mele (University of Naples Federico II, Italy) & Per Skålén...
AIRSI 2024 Generative AI Challenges 10-12 June 2024 University of Zaragoza, Spain Deadline: 31 March 2024 AIRSI2024 is an international conference focused on the application and effects of technologies that are...
Guest article by Martina Čaić for our My Academic Role Model series. Thank you very much Bieke for nominating me! I must say, I very much enjoy reading the role model reflections...
Guest article by Felix Eggers & Jochen Wirtz. In the digital age, technologies bring manifold benefits to consumers, including improved access to information, enhanced service efficiency, convenience, and the emergence...
Guest article by Khanh Le, Laszlo Sajtos, and Werner H. Kunz A New Future of Service Delivery The integration of generative AI is transforming the service industry and revolutionizing customer service....
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
Guest article by Christopher Johnson, Anna Christ, Lara Lobschat, and Benjamin Mueller. The emergence of CDR As ever more aspects of human experience are subject to digitalization, we witness transformations...