We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.
We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
This year’s SERVSIG Awards winners were announced and congratulated at the SERVSIG 2024 conference in Bordeaux. The annual SERVSIG Emerging Service Scholar Award (sponsored by Florida State University) recognizes contributions...
At the SERVSIG 2024 Conference, Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP) were very pleased to announce and congratulate the winners of the best...
Guest article by Werner H. Kunz. This is the first article in a new SERVSIG series we are starting. Every researcher can recall a moment when an idea for an...
Guest article by Lola C. Duque, Luis Santamaria and Tor Andreassen Our world is evolving at an unprecedented pace, and so are the challenges we face. One significant challenge lies at...
Join Us for a Virtual Workshop on Crafting Immersive Experiences: Bridging Fiction and Reality ???? a Special Issue of Journal of Service Theory and Practice (ABDC A ; Impact Factor:...
For our “Getting to know” series, Hugo Guyader interviewed Jonas Holmqvist. Jonas is Associate Professor of Marketing at Kedge Business School in Bordeaux, France. He obtained his PhD in Business Administration...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
Guest article by Tor W. Andreassen. Daniel Kahneman has stepped out of time, but his thinking will prevail. Daniel Kahneman (1934-2024) leaves an invaluable legacy in the fields of psychology...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
JOIN ‘WeServe’ [Work and Employees in Service] group during SERVSIG in Bordeaux! Rapid technological advances such as digitalization, automation, service robots, and artificial intelligence (AI) are radically transforming the way organizations interact...
16 May 2024 (3 pm CET) Join us in within 3 weeks for our upcoming online seminar, where we’re offering you 3 good reasons to attend:1. Keynote Talk by Stephanie...
Guest article by Thorsten Hennig-Thurau, Sebastian Hohenberg & Ronny Behrens. Three-dimensional virtual and interactive spaces (3VIS) are the backbone of several streams of value creation these days. Those streams include...