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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
The Centre for Relationship Marketing and Service Management (CERS, Hanken School of Economics, Finland) presented the Grönroos Service Research Award 2023 at the 13th SERVSIG conference in Bordeaux. Professor Jochen...
The editors of the Journal of Services Marketing are proud to announce the 2024 winner of the Steve Baron Award for Outstanding Contribution to the Service Research Community: Professor Bart Larivière (Center for Service...
The Robert Johnston Award recognizes researchers in the service discipline. Journal of Service Management was delighted to announce this year’s award winners (papers published in 2023) at the 2024 SERVSIG Conference in...
This year’s SERVSIG Best Dissertation Award winner (and finalists) were announced and congratulated at the SERVSIG 2024 conference in Bordeaux. Join us again in complimenting them! The SERVSIG Board is...
Guest article by Jonas Holmqvist. In June 2024, we had the pleasure of hosting the 13th AMA SERVSIG Conference at Kedge Business School in Bordeaux. This edition was the largest conference so far...
Guest article by Do The Khoa, winner of the 2024 SERVSIG Best Dissertation Award. The emergence of artificial intelligence (AI)-enabled agents marks a revolutionary step in the service sector. The growing popularity...
Guest article by Tohid Ghanbarpour. Tohid Ghanbarpour is finalist of the 2024 SERVSIG Best Dissertation Award. Since the 1990s, research on the influence of corporate social responsibility (CSR) on financial performance (FP)...
31st Recent Advances in Retailing and Consumer Science Conference7-10 July 2025Esplanade Zagreb hotel, Zagreb, Croatia Deadline: 1 October 2024 You may be interested in our next conference, scheduled for July, 7-10,...
Gabelli School of Business, Fordham University Assistant Professor in Marketing (Tenure-track) Application deadline: 22 July 2024 The Gabelli School of Business at Fordham University in New York City welcomes applicants...
Let’s Talk About Service 11:“Finding the Sweet Spot of your Research Impact” Maastricht University, The Netherlands 4-6 December 2024 Application deadline: 16 September 2024 In this edition of LTAS, we seek to...
PhD Course (7.5ECTS) on Theory and Research in Service Management September-October 2024 Karlstad Business School/Service Research Center (CTF)Roma Tre University Application deadline: 20 August 2024 The course aims to give...
QUIS19“Service Research and Education: A Path to Digital and Sustainable Transformation” 3-6 June 2025 Roma Tre University, Department of Business Studies (Rome, Italy) Abstract deadline: 15 November 2024Extended to 30...