SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

CfP JCM: Neuroscientific insights on retail and services

Call for paper for a Special Issue in Journal of Consumer Marketing. Neuroscientific insights on retail and services Guest editors: Rancati G, Verhulst N & Shams P Deadline: 15 January...

2025 Young Scholar Research (YSR) Competition

9th Annual Young Scholar Research (YSR) Competition at the 2025 OFR Symposium (co-located with Winter AMA) 13-14 February 2025 Phoenix, AZ Deadline: 2 December 2024 Organizational Frontlines Research (OFR) is broadly defined as...

JSR Best Paper Award 2023

Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2024 in Florida, the winner of the best paper published in 2023 were announced....

2023 SERVSIG Best Service Article Award Winners

This year’s SERVSIG Best Service Article Award Winners and finalists were announced and congratulated at the Frontiers in Service conference in Florida. This award is presented annually to the author(s)...

Grewal – 2024 Christopher Lovelock Award Winner

This year’s SERVSIG Awards winners were announced and congratulated at the Frontiers in Service conference in Florida. The winner of the Christopher Lovelock Career Contributions to the Services Discipline Award...

Addressing Loneliness Through Service Innovation and Social Entrepreneurship

Guest article by Tor W. Andreassen. In an era marked by rising isolation, Professor Tor W. Andreassen highlights the urgent need to address loneliness through social entrepreneurship and collaborative innovation....

Overcoming Disciplinary Boundaries – Embracing Interdisciplinary Collaboration in Al Education and Beyond

Guest article by Marah Blaurock, finalist of the 2024 SERVSIG Best Dissertation Award. It is a privilege to be among the finalists for the SERVSIG Best Dissertation Award – I thank the...

Service Journals’ 2023 Impact Factors

The new Journal Citation Report (JCR) metrics (based on data from 2023) were released by Clarivate on 20 June 2024. The JCR indicates the new Impact Factors (IF) for service...

Articles in Service Journals – May-Jun 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: May-Jun 24

Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...

CfP ER: Managing the Twin Transformation

Call for paper for a Special Issue of Employee Relations: The International Journal Managing the Twin Transformation: Driving Sustainability and Digitalisation in Organisations Guest editors: Ruiner C, Büttgen M, Weber E, Otto S, &...

CfP JSTP: Crafting Immersive Service Experiences

Call for paper for a Special Issue of the Journal of Service Theory and Practice. Crafting Immersive Service Experiences: Bridging Fiction and Reality Guest editors: Malodia S, Kunz W, Shukla...