SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Two professor positions: Data Science, and Marketing and Sales Management (ESCP Berlin)

ESCP Business School Berlin One Open Professorship in Data Science One Open Professorship in Marketing and Sales Management Deadline: 13 January 2025 Professor in Data Science, see here. Professor in...

Eureka! – Customer Engagement in Utilitarian vs. Hedonic Service Contexts

Guest article by Lisa Bruggen. I would like to take you on a little journey – and please bear with me. Please think of yourself during retirement. Imagine the days,...

7th Katia Campo Retailing symposium (KU Leuven)

7th Katia Campo Retailing symposium 28 March 2025 Antwerp, Belgium KU Leuven, FEB campus Antwerp is happy to confirm our seventh symposium on Marketing retailing, which is planned on March...

Open position: Service Management and Marketing (University of Namur, Belgium)

NADi-CeRCLE, School of Management and the School of Evening Studies in Economics and Management, Faculty Economics Management Communication Politics, University of Namur, Belgium Full-time faculty position in Marketing and Service...

9th Naples Forum on Service

Naples Forum on Service 9-12 June 2025 Sorrento, Italy Deadline: 25 January 2025 After Capri (2009 and 2011), Ischia (2013), Naples (2015), Sorrento (2017), Ischia (2019), Capri (2021), and Ravello (2023), the 9th Naples...

Redefining the Boundaries of Ownership Through Dynamic Service Platforms: The Rise and Fall of Internal Product Upgrades

Guest article by Janina Garbas, co-author of the 2024 SERVSIG Best Service Article. Dynamic service platforms have been designed to revolutionize the concept of products and redefine the boundaries of...

JOSM Expression of Interest 

Dear SERVSIG Community, I hope you are all well. I am writing to announce the news that Jay Kandampully will be stepping down as Editor-in-Chief of Journal of Service Management...

Articles in Service Journals – Oct 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

SERVSIG Mentoring Program Success Story

In May of 2023, Dr. K. Sivakumar (“Siva”), the Arthur Tauck Chair & Professor of Marketing at Lehigh University, was matched with Ayushi Sharma, Assistant Professor of Marketing at FORE School...

CfP JSR / 10th OFR Symposium (Winter AMA 2025)

10th Anniversary Organizational Frontlines Research (OFR) Symposium (co-located with the AMA Winter Educators’ Conference)13-14 February 2025 Phoenix, AZ Deadline (symposium): 2 December 2024Deadline (JSR): 30 April 2025 OFR began as a...

DRSFC 2025 “Sustainable retail and services futures”

Designing Retail & Services Futures Colloquium 2024 14 – 15 May 2025 Politecnico di Milano, Milan, Italy Deadline: 2 February 2025 The Special Interest Group (SIG) Designing Retail & Service Futures from...

Service Articles in Non-Service-Specific Journals: Jul-Sep 24

Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...