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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Ross Gordon, Josina Vink, Kaisa Koskela-Huotari, Gauri Laud, & Nadia Zainuddin. In a critical state Service research has undergone significant shifts in its underlying research paradigm over...
Guest article by Andrew S. Gallan. Thank you to Werner for starting this blog series on sharing stories of how research projects originated. This is an important issue for us...
Guest article by Yupal Shukla From August 6th to 9th, 2024, the 12th International Research Symposium in Service Management (IRSSM-12) was jointly hosted by Welcomgroup Graduate School of Hotel Administration...
Frontiers in Service 2025 “Staying at the Forefront of Business through Service” 16-20 July 2025 HEC Montréal, Canada In 2025, the Frontiers in Service Conference will be hosted by HEC Montréal and convene at...
Guest article by Lerzan Aksoy. In an era defined by unprecedented challenges—climate change, poverty, pandemics, and social inequality—businesses are increasingly called upon to play a transformative role in society. The...
Call for paper for a Special Issue in Journal of Consumer Marketing. Neuroscientific insights on retail and services Guest editors: Rancati G, Verhulst N & Shams P Deadline: 15 January...
9th Annual Young Scholar Research (YSR) Competition at the 2025 OFR Symposium (co-located with Winter AMA) 13-14 February 2025 Phoenix, AZ Deadline: 2 December 2024 Organizational Frontlines Research (OFR) is broadly defined as...
Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2024 in Florida, the winner of the best paper published in 2023 were announced....
This year’s SERVSIG Best Service Article Award Winners and finalists were announced and congratulated at the Frontiers in Service conference in Florida. This award is presented annually to the author(s)...
This year’s SERVSIG Awards winners were announced and congratulated at the Frontiers in Service conference in Florida. The winner of the Christopher Lovelock Career Contributions to the Services Discipline Award...
Guest article by Tor W. Andreassen. In an era marked by rising isolation, Professor Tor W. Andreassen highlights the urgent need to address loneliness through social entrepreneurship and collaborative innovation....
Guest article by Marah Blaurock, finalist of the 2024 SERVSIG Best Dissertation Award. It is a privilege to be among the finalists for the SERVSIG Best Dissertation Award – I thank the...