Zero Complaints – the Path to Continuous Value Creation
Guest article by Moshe Davidow. I sat back to relax and listen to a webinar by Dave Murray from the DiJulius group talk about Service Recovery. I needed to hear...
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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Moshe Davidow. I sat back to relax and listen to a webinar by Dave Murray from the DiJulius group talk about Service Recovery. I needed to hear...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
The Department of Marketing and the Centre for Relationship Marketing and Service Management (CERS), Hanken School of Economics, Finland PhD Position Application deadline: 9 January 2025 (3 p.m.) Are you...
Guest article by Kaisa Koskela-Huotari for our My Academic Role Model series. When I first sat down to consider the question of my academic role models, I was surprised by how challenging...
Guest article by Tor W. Andreassen. Economic thinking has undergone a remarkable transformation over the centuries, moving from classical notions of efficiency to modern concepts of equity, sustainability, and shared...
Call for Papers for a Special Issue of the Journal of Services Marketing. “Service Complexities in Latin American Countries” Co-Guest editors: Barrios A, Del Giudice O & Rosenbaum M Deadline:...
Announcing the SERVSIG Awards for 2025! SERVSIG is thrilled to unveil this year’s SERVSIG Awards, recognizing exceptional contributions to the field of service research. These prestigious awards celebrate outstanding achievements across a...
The AMA SERVSIG would like to request nominations for the 2025 SERVSIG Best Dissertation Award (sponsored by Maastricht University) SERVSIG and the Maastricht University School of Business and Economics are proud to present the Best...
We would like to request nominations for the 2025 SERVSIG Emerging Service Scholar Awardgranted by Persis E. Rockwood School of Marketing at Florida State University SERVSIG and the Persis E. Rockwood School...
We would like to request nominations for the SERVSIG 2024 Best Service Article Award The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article...
The AMA SERVSIG would like to request nominations for the Christopher Lovelock Career Contribution Award 2025 The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG...