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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
The Marketing Group, Division of Business Administration, Department of Management & Engineering, Linköping University, Sweden PhD Position Application deadline: 28 October 2024 Are you interested in how consumers perceive and evaluate...
Co-creation in Service and Customer Engagement Symposium 2024 28-30th November 2024 Iron Creek Bay, Sorell, Tasmania, Australia EOI Deadline: 30th September 2024 Registration Deadline: 3rd October 2024 Co-chairs– Dr. Gauri Laud,...
Call for Papers for a Special Issue of the Journal of International Marketing “Intelligent Automation and Artificial Intelligence in Marketing” Guest Co-Editors: Bonfrer A, Laszlo Sajtos L, Wirtz J &...
Call for Papers for a Special Issue of Journal of Marketing Management. “Designing for Customer Experiences that Matter” Guest co-editors: Dampérat M, Jeannot F & Jongmans E. Deadline: 7 April...
Call for Papers for a Special Issue of the Journal of Services Marketing. “Making Service Work Decent Work: Marketing Perspectives to Uplift Human Well-Being and Service Excellence” Co-Guest editors: Colurcio...
Call for Papers for a Special Issue of the Journal of Services Marketing. “Services in a Rapidly Changing World” Co-Guest editors: Holmqvist J, Kabadayi S & Winfrey D Deadline: 17...
Call for paper for a Special Issue of the Journal of Service Theory and Practice. Moving Towards Sustainable Services in the Age of Digital Transformation Guest editors: Laud G, Ro...
Guest article by Ross Gordon, Josina Vink, Kaisa Koskela-Huotari, Gauri Laud, & Nadia Zainuddin. In a critical state Service research has undergone significant shifts in its underlying research paradigm over...
Guest article by Andrew S. Gallan. Thank you to Werner for starting this blog series on sharing stories of how research projects originated. This is an important issue for us...
Guest article by Yupal Shukla From August 6th to 9th, 2024, the 12th International Research Symposium in Service Management (IRSSM-12) was jointly hosted by Welcomgroup Graduate School of Hotel Administration...
Frontiers in Service 2025 “Staying at the Forefront of Business through Service” 16-20 July 2025 HEC Montréal, Canada In 2025, the Frontiers in Service Conference will be hosted by HEC Montréal and convene at...
Guest article by Lerzan Aksoy. In an era defined by unprecedented challenges—climate change, poverty, pandemics, and social inequality—businesses are increasingly called upon to play a transformative role in society. The...