This year’s SERVSIG Best Service Article Award Winners and finalists were announced and congratulated at the Frontiers in Service conference in Florida.
This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2023). This year, the award goes to:
Garbas, J., Schubach, S., Mende, M., Scott, M.L., & Schumann, J.H. (2023). “You want to sell this to me twice!? How perceptions of betrayal may undermine internal product upgrades”, Journal of the Academy of Marketing Science, 24(3), 1231-1256.
Congratulations are in order as well to the two teams of finalists:
- Wirtz, J., Kunz, W., Hartley, N., & Tarbit, J. (2023), “Corporate digital responsibility in service firms and their ecosystems”, Journal of Service Research, 26 (2), 173–190.
- Roschk, H., Hosseinpour, M., & Breitsohl, J. (2023), “Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations”, Journal of Service Research, 26 (4), 614-635.
SERVSIG thanks the award committee members for their commitment and their work — Tobias Schäfers (Chair), Dominique Greer, Hyunjeong “Spring” Han and Suvi Nenonen.
See previous award winners (and links to guest posts) here.
