SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

SERVSIG Best Services Article Award 2014

The “SERVSIG Best Services Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year (i.e. 2014). SERVSIG...

Liam Glynn Research Scholarship Award 2015 (sponsored by ASU CSL)

SERVSIG and the ASU Center for Services Leadership/Liam Glynn Scholarship gives emerging services scholars the opportunity to attend the Services Doctoral Consortium and the Frontiers in Services Conference. The ASU...

Christopher Lovelock Career Contributions Award Winner 2015

The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on...

Award Winners of Service Journals

Journal of Service Research Best Paper Award 2014 A Service Climate Synthesis and Future Research Agenda David E. Bowen and Benjamin Schneider Finalist Best Paper Award 2014 The Role of Customer...

Making a Contribution: when does context and replication matter?

a guest article by Rebekah Russell-Bennett and Steve Baron The question of ‘what makes a theoretical contribution’ is discussed around water coolers, tea rooms, at conferences and in journal articles. It...

INFORMS Service Science Best Student Paper Award Competition

INFORMS Service Science Section Best Student Paper Award Competition Sponsored by IBM Research Deadline for submission: August 15, 2015 The INFORMS Service Science Section announces the 2015 IBM Best Student...

Journal of Service Marketing goes social

At last the editors of journal of services marketing have started a twitter feed and will be promoting the exciting snippets of content from each published article as well as...

The SERVSIG app is here

we all know that mobile is the way to go today. Therefore, SERVSIG is happy to announce: … there is now an app for the service research community All the...

QUIS/SERVSIG Collaboration at QUIS 14

guest article by Werner Kunz The QUIS 14 conference, June 18-21 at CEIBS in Shanghai, was a total success and a big thank you to the organizer for this wonderful event. This...

“Choose Wisely, Scholar!” – Three Recommendations from an Old Knight

guest article by Dwayne D. Gremler In one of my favorite movies, Indiana Jones and the Last Crusade, several people pursue attainment of the Holy Grail, a cup that is supposed...

TSR tracks at the Transformative Consumer Research Conference 2015

guest article by Laurie Anderson, Martin Mende, Ray Fisk and Linda Nasr With great pleasure we share with the SERVSIG community the highlights of the Transformative Service Research (TSR) tracks at...

Services Management Research – Review, Integration, and Future Directions

Interview by Linda Nasr with Mahesh Subramony. Mahesh Subramony and S. Douglas Pugh published this year in the Journal of Management: Services Management Research – Review, Integration, and Future Directions, vol. 41, no....