If you are planning to attend the annual meeting of the Academy of Management (AOM) in Vancouver, this year, please consider the following panel symposium on services management:

Monday, August 10, 3:00-4:30 PM

Beyond Customer Service: Renewing Service Research in Management
Service Research in Management

Organizer: Mahesh V. Subramony; Northern Illinois U.;
Participant: David E Bowen; Thunderbird School of Global Management;
Participant: Alicia A. Grandey; Pennsylvania State U.;
Participant: Mahesh V. Subramony; Northern Illinois U.;
Participant: Danielle van Jaarsveld; U. of British Columbia;
Participant: Dana Yagil; U. of Haifa;
Discussant: S. Douglas Pugh; Virginia Commonwealth U.;


Finally, a few of us from the OB/HRM/Strategy panel will be meeting for breakfast at the Yew Restaurant (Four Seasons) on Monday, August 10 at 7:15 AM. Please send me a note if you are interested and available to join in (msubramony@niu.edu)

I look forward to hearing from you,

best regards,

Mahesh Subramony