Frontiers In Service 7-10-15The 24th Annual Frontiers in Service Conference was held July 9-12, 2015 in San Jose, California, USA. The event is the world’s leading annual conference on service research and management. Annually, Frontiers is sponsored by INFORMS, the AMA SERVSIG, and the Center for Excellence in Service at the University of Maryland. The AMA’s SERVSIG doctoral consortium is held in conjunction each year (more infos about this event here)

This years event, hosted and sponsored by IBM, Cisco Systems, the Lucas Graduate School of Business at San José State University and the International Society of Service Innovation Professionals. We thank Jim Spohrer and his team for a wonderful conference. In this post we want to share some highlights and resources of the conference with you.

Frontiers In Service 7-10-15

Jim Spohrer and Annita Fjuk

Like every year on a Frontiers Conference, the Best Practitioner Paper will be selected by a committee. This years winner is

Change by Design: Transforming organisational mindsets through Service Design thinking
Annita Fjuk, Ted Matthews, Simon Clatworthy and Knut Kvale

further award Finalists were

What Drives Successful Product Development and Innovation in the Software Development Process? The Product Development Success Index (PDSI)
Charles L. Colby, Sunil Mithas, Tony Orlando, and Erin Norman

Designing Micro-Banking Services for Financial Inclusion
Claudio Pinhanez, David R. Millen, and Heloisa C. Candello

Further, we ask the keynote speakers and panelists to share their PPT slices with our audience. We strongly encourage you to share your PPT slices to let more researchers and practitioners know your latest service research and practice (Please indicate the source and the author’s name when you use it elsewhere). We sincerely thank the following keynote speakers and panelists (please send werner.kunz(ad) an if you want to add your slides).


Jeremiah Owyang, Crowd Companies


Werner Kunz, University of Massachusetts Boston


Irene Ng, University of Warwick

and the video of Irene’s presentation (in case you missed it).

11698362_10153558555794623_2058326167923279765_nThe 25th Annual Frontiers in Service Conference will be held June 23-26, 2016 in beautiful Bergen, Norway, the gateway to the fjords of Norway and the birthplace for the world-renowned composer Edvard Grieg. NHH Norwegian School of Economics, Bergen, Norway and the Center for Service Innovation (CSI) are hostig the Frontiers in Services 2016 Conference, please find more information on

Finally, here are some selected photos from the conference (fullscreen view). So you know who was there, how a frontiers is and what you will missed, if you don’t join us in Bergen.

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