Journal of Service Research
Best Paper Award 2014
Mary Jo Bitner and Dave Bown
A Service Climate Synthesis and Future Research Agenda
David E. Bowen and Benjamin Schneider
Finalist Best Paper Award 2014
The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective
Elina Jaakkola, and Matthew Alexander
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach
Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton, Thorsten Gruber, and Mohamed Zaki
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes
Yves Van Vaerenbergh, Chiara Orsingher, Iris Vermeir, and Bart Larivière
Thorsten Gruber, Francisco Villarroel Ordenes, Mohamed Zaki, Mary Jo Bitner, Yves Van Vaerenbergh, and Bart Larivière
2015 Best Paper Award Finalists for the Special Issue on Transformative Service Research
Cocreating the Arab Spring: Understanding Transformation of Service Systems in Contention
Per Skålén, Kotaiba Abdul Aal, and Bo Edvardsson
The Transformative Value of a Service Experience
Christopher P. Blocker and Andrés Barrios
Co-Production of Prolonged, Complex, and Negative Services: An Examination of Medication Adherence in Chronically Ill Individuals
Jelena Spanjol, Anna S. Cui, Cheryl Nakata, Lisa K. Sharp, Stephanie Y. Crawford, Yazhen Xiao, and Mary Beth Watson-Manheim
2014 Best Reviewer Award
Mary Jo Bitner and Florian v. Wangenheim
Florian v. Wangenheim, ETH Zürich, Switzerland
Journal of Service Management
JOSM Outstanding Paper of the Year
A longitudinal examination of customer commitment and loyalty
Lariviere, B., Keiningham, T. L., Cooil, B., Aksoy, L., and Malthouse, E.C.
Malthouse, Ed, Keiningham, T. L., Aksoy, L., Parsu Parasuraman and Lariviere, B.,
JOSM Highly Commended Awards
Werner Kunz and Parsu Parasuraman
Creators, multipliers, and lurkers: who contributes and who benefits at online review sites
Kunz, W.H., Munzel, A.
Small details that make big differences: A radical approach to consumption experience as a firm’s differentiating strategy
Bolton, R. N., Gustafsson , A., McColl-Kennedy, J., Sirianni, N. J., Tse, D.
Anders Gustafsson , Sirianni, N. J., Parsu Parasuraman, A., McColl-Kennedy, J.,
Journal of Service Theory & Practice
Outstanding Article Awards
Beyond virtuality: from engagement platforms to engagement ecosystems
Roderick Brodie, Christoph F. Breidbach, Linda Hollebeek
Highly commended Article Award
Psychometric sifting to efficiently select the right service employees
John E.G. Bateson, Jochen Wirtz, Carly Vaughan, Eugene Burke
Yves Van Vaerenbergh, Marianna Sigala, Bart Larivière
Customer intentions to invoke service guarantees
Yves Van Vaerenbergh, Arne De Keyser, Bart Larivière
The service revolution and its marketing implications: service logic vs service-dominant logic
Christian Grönroos, Johanna Gummerus
