News

Impressions from LTAS 2023: “Emerging Paradigms in Service Research”

Guest article by Linda Alkire and Wafa Hammedi. As we reflect on the 10th anniversary edition of the Let’s Talk About Service (LTAS) conference, we, Linda Alkire and Wafa Hammedi, are...

CfP JPIM “Innovation in Emerging Economies”

Call for Papers for a Special Issue of the Journal of Product Innovation Management. “Innovation in Emerging Economies” Co-Guest editors: G Athaide, SP Raj, & J Sheth Deadline: 31 March 2024 Emerging...

To Boldly Go…To Explore Strange New Service Worlds…

Guest article by Martin Wetzels, Christopher Lovelock Career Contributions Award Recipient 2023. The world as we know it has been changing at an ever-increasing pace, or as Mr. Spock puts it in...

Webinar: “Service for a Circular and Sustainable Future”

16 January 2024 (3 pm CET) It is our pleasure to announce the next online seminar, by Elina Jaakkola (Turku School of Economics, University of Turku, Finland) & Katrien Verleye (Center...

Service Articles in Non-Service-Specific Journals: Nov 23

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – Nov 2023

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

9th OFR Symposium (Winter AMA 2024)

2024 Organizational Frontlines Research (OFR) Symposium (co-located with the AMA Winter Educators’ Conference) 22-23 February 2024St Pete’s Beach, FL Deadline (extended): 15 December 2023 Call For Research PresentationsWe want to extend...

CFP JSM: “Service Interaction Vulnerability”

Call for Papers for a Special Issue of the Journal of Services Marketing. “The whole is better than the sum of the parts: A service ecosystems approach to service interaction...

Navigating the Shift from Upstream to Downstream Innovations: A Guide for Innovation Leaders

Guest article by Per Kristensson and Tor W Andreassen. There is a shift in innovation focus from upstream efficiency focus to downstream value creation for customers. In his seminal book...

Non-tenure-track (NTT) marketing position at UMass Boston

The College of Management at the University of Massachusetts Boston invites applications for one full-time, benefited non-tenure-track (NTT) instructor position, preferably beginning from January 2024. Applications will be accepted continuously until...

JSR Special Session at Winter AMA 2024 in Florida

JSR Special SessionWinter AMA 2024 St Pete, FL This special session introduces the “Managerial Service” special issue of Journal of Service Research (JSR), the leading service journal. The special issue aims to...

AMA SERVSIG Special Session at the Summer AMA 2024 (Boston, MA)

Call for Papers for the SERVSIG SPECIAL SESSION(2024 AMA SUMMER ACADEMIC CONFERENCE) Boston, MA August 16-18, 2024 Deadline: 7 January 2024Deadline extension: 21 January 2024 We are looking for 3-4 high-quality, already more advanced...