58th Hawaii International Conference on System Sciences (HICSS) Minitrack on Digital Service Innovation & Design 7-10 January 2025 Hilton Waikoloa Village, Big Island (Hawai) Submission Deadline: 15 June 2024 There are substantial...
Guest article by Werner H. Kunz and Jochen Wirtz A lot has happened since the concept of corporate digital responsibility (CDR) was introduced to the scientific community (Lobschadt et al....
SERVSIG seeks proposals to host the 14th SERVSIG conference in 2026. SERVSIG Co-Chairs Kristina Heinonen and Sertan Kabadayi interviewed professor Matthew Alexander, the conference chair of the 12th SERVSIG conference...
Service Management Forum: “Shaping the Future of Service Management”Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, UK23-24 September 2024 Deadline (one page): 15 May 2024 Extended: 1 July 2024...
Guest article by Daniele Scarpi and Eleonora Pantano. In recent years, the surge in automation, artificial intelligence (AI), and machine learning algorithms has largely impacted retail service and subsequent consumer...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Guest article by Jonas Heller, Chris Hinsch, Reto Felix, and Philipp A. Rauschnabel. The essence of the 4C Framework Augmented Reality (AR) has emerged as a transformative force in customer...
13 March 2024 It is our pleasure to announce the next online seminar, by Silvia Gherardi (University of Trento, Italy), Cristina Mele (University of Naples Federico II, Italy) & Per Skålén...
AIRSI 2024 Generative AI Challenges 10-12 June 2024 University of Zaragoza, Spain Deadline: 31 March 2024 AIRSI2024 is an international conference focused on the application and effects of technologies that are...
Guest article by Martina Čaić for our My Academic Role Model series. Thank you very much Bieke for nominating me! I must say, I very much enjoy reading the role model reflections...
Guest article by Felix Eggers & Jochen Wirtz. In the digital age, technologies bring manifold benefits to consumers, including improved access to information, enhanced service efficiency, convenience, and the emergence...
Guest article by Khanh Le, Laszlo Sajtos, and Werner H. Kunz A New Future of Service Delivery The integration of generative AI is transforming the service industry and revolutionizing customer service....