58th Hawaii International Conference on System Sciences (HICSS) 
Minitrack on Digital Service Innovation & Design
7-10 January 2025
Hilton Waikoloa Village, Big Island (Hawai)

Submission Deadline: 15 June 2024

There are substantial opportunities for information technology (IT) and digitalization-driven service innovation in industrial and business-to-business settings and in the consumer space. These opportunities exist particularly where innovation activities increase the digitization of services and service processes. In a broad sense, digital services can be defined as systems that enable value co-creation and limit value co-destruction through the development and implementation of IT-enabled processes that integrate system value propositions with customer value drivers. They draw on different technologies such as sensors, real-time analytics of data, augmented and virtual realities, computer hardware, software, and human and system actors. Such technologies form a service platform where different actors assemble the service in situ. As a result, the embedded systems of today and the Internet-of-things of tomorrow are the precursors for the upcoming era of cybernized service innovations.

This minitrack aims to attract research on digital service innovation and design and new technological opportunities. The key drivers in this area of study are the multiplying technological opportunities for digital services stemming from generative AI (such as ChatGPT), Internet of Things (IoT), virtual/augmented reality, web3, cyber-physical systems, and so on. The minitrack provides a discussion forum for researchers interested in theoretical and practical problems related to digital service innovations and their design. Relevant topics for this minitrack include, but are not limited to:
– Generative AI-based service innovations
– Discovery, fuzzy-front end, and innovation processes
– Continuous and experimental service design and development processes and methodologies
– Generative AI in service design and service innovation processes
– Analytics-supported service design and development
– Design and evaluation of innovative digital services
– Service ecosystems, platforms, and novel architectures
– Consumer and enterprise user aspects, novel forms of actor engagement
– Service ecosystems and effective patterns of actor engagement in digital services
– Hedonic IT-enabled service innovations
– Socio-psychological aspects of IT-enabled service use
– Understanding social and cultural contexts
– Cyber-physical and IoT-enabled service innovations
– Metaverse, Generative AI, Cyber-Physical, and IoT-enabled services from different disciplinary perspectives, such as information systems, operations research, software engineering, service science, and service research
– Service innovation based on generative AI-enabled services (such as ChatGPT, etc.)
– Metaverse and IoT service ecosystems, platforms, and novel architecture for service innovation
– Theoretical aspects of Metaverse, Cyber-physical, and IoT-enabled services research
– Metaverse, Generative AI-augmented, Cyber-physical, and IoT-enabled services as artifacts
– Generative Artificial-intelligence enabled services:
– Service Robots and Service Robot enabled services
– Services enabled by natural language assistants
– Human-machine interaction in AI-enabled services
– Operational aspects of AI-enabled services, e.g., monitoring and support
– Ethical and regulatory considerations in designing AI-enabled services
– New technology-enabled services, e.g., services using smart television, smart watches, wearables, mobile devices, and phones, or other technologies like augmented/virtual reality, blockchain, IoT, etc.
– Metaverse and Web3-enabled services:
– New decentralized service innovations
– Service automation with Web3 technologies

Important Dates & Paper Submission
– June 15, 2024 | 11:59 pm HST: Paper submission deadline
– August 17, 2024 | 11:59 pm HST: Notification of acceptance/rejection
– September 22, 2024 | 11:59 pm HST: Deadline for authors to submit final manuscript for publication
– October 1, 2024 | 11:59 pm HST: Deadline for at least one author of each paper to register

Submit your papers: https://hicss-submissions.org/ (Opens April 15).
Conference website: https://hicss.hawaii.edu/tracks-58/decision-analytics-and-service-science/#digital-service-innovation-and-design-minitrack