News

Webinar: “Horizon Europe: an Introduction for Service Marketing Researchers”

12 March 2024 (3 pm CET) It is our pleasure to announce the next online seminar, by Dr. Bettina Schelke (European Liaison Office of the German Research Organisations (KoWi)) with a Keynote...

Reframing Servitization Research Beyond the Manufacturer Perspective

Guest article by Nima Heirati, Stephan Henneberg and Alexander Leischnig. “It may seem paradoxical, but knowledge-based innovation is more market-dependent than any other kind of innovation. Careful analysis of the...

Articles in Service Journals – Dec 2023

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: Dec 23

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

CHIMSPAS 2024 in Bielefeld, Germany

5th International Conference on CHALLENGES IN MANAGING SMART PRODUCTS AND SERVICES (CHIMSPAS)Institute of Technological Innovation, Market Development and Entrepreneurship (iTIME), Bielefeld, Germany 29-30 August 2024 Deadline for submission: 1 April...

Bringing Value Creation through Service to Practice

Guest article by Bo Edvardsson. How do we communicate and explain what we do as service scholars? We have a message and contribution to business and practice! But, are we...

Call for Possible Hosts for the 14th SERVSIG Conference in 2026

SERVSIG held its first International Research Conference in 1999. The founding concept was that a different university would host the conference every two years. To ensure novel and fun service...

CfP Tourism Management: Generative AI

Call for Paper for a Virtual Special Issue of Tourism Management. Fostering Responsible Generative Artificial Intelligence in Tourism Guest Editors: McCabe S, Li X, Cheah JH, Hollebeek LD, Ameen N...

CfP JSTP: Immersive Service Experiences

Call for paper for a Special Issue in Journal of Service Theory and Practice. Crafting Immersive Service Experiences: Bridging Fiction and Reality Guest editors: Malodia S, Kunz W, Shukla Y...

For 2024, I want more of the human element in digital services

Guest article by Tor W. Andreassen. The rapid technological development within digitalization, automation, AI, and GenAI has changed the way we live, work, and interact with businesses and people. One...

CfP JCM: Anthropomorphised AI

Call for papers for a Special Issue of Journal of Consumer Marketing. Marketing with Anthropomorphised AI: Insights from Consumers Guest Editors: NP Rana, V Charles, & V Jain. Deadline: 31...

My Academic Role Model: Bieke Henkens

Guest article by Bieke Henkens for our My Academic Role Model series. Along my young and flourishing academic journey, I am thankful to have met inspiring individuals who each embody unique qualities...