What’s next for Service Research by Charles Hofacker
In our series “What’s next for Service Research,” we ask this time, Charles Hofacker from Florida State University, what he thinks is important for the future of service research. It...
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In our series “What’s next for Service Research,” we ask this time, Charles Hofacker from Florida State University, what he thinks is important for the future of service research. It...
The 17th international Research Symposium on Service Excellence in Management (QUIS17) “Reimagining Service to Enhance Human Work and Life“ 13-16 January 2022 [POSTPONED TILL 2023] Vin University, Ha Noi, Vietnam...
Guest article by Jonas Heller, finalist of the 2020 SERVSIG Best Dissertation Award. Service experiences nowadays are at the peak of transformation, changing constantly at the fasted pace imaginable. The...
Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees...
Special Issue of Service Science Reimagining the Science of Service in a Post-Pandemic World Guest Editors: Guest Editors M. Fisher, A. Neely, & R. Verma Deadline: 31 August 2020 H0:...
CAUTHE 2021: “Transformations in Uncertain Times: future perfect in tourism, hospitality and events” 8-12 February 2021 [online conference] Submission Deadline: October 2020 The CAUTHE 2021 conference will be held online...
The Journal of Service Research (JSR) is searching for a new Editor-in-Chief (EIC), with a four-year term to begin in Summer 2021. JSR is the world’s top-cited service research journal,...
Roland Rust has been named this year’s winner of the Buck Weaver Award by the INFORMS Society for Marketing Science. Rust is Distinguished University Professor and David Bruce Smith Chair in...
The Fellows of the European Marketing Academy have elected one new Fellow this year: Professor Ming-Hui Huang. Her recognition honors Professor Huang’s significant research contributions and involvement in EMAC. Professor...
Ray Fisk held a keynote at the TEDx – Texas State University: How Serving Each Other Can Save Humanity Services are common experiences, but they are commonly misunderstood. Early service...
Due to the COVID-19 crisis the LTAS2020 conference to be held in Hasselt, Belgium from December 9-11 2020 will be postponed. We hope that the situation allows us to welcome you...
Report by Cristina Mele, Tiziana Russo Spena, Marco Tregua, Marialuisa Marzullo, and Adriana Carotenuto from the Innovation & Technical Transfer Area (Lab on Cognitive Technologies and Value Co-creation in Service...