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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Call for Chapters (Goodfellow Publishers): “Consumer Engagement in Tourism and Hospitality: Pre, During and Post COVID-19” Deadline (300-w abstracts): 31 July 2020 Editors: M.A. Camilleri, R. Raouf, and D. Buhalis...
International Conference on Service Science and Innovation: “Service Science in the Era of Digital Transformation” 15–17 October 2020National Tsing Hua University, Taiwan Deadline: 30 June 2020 Service Science, an interdisciplinary...
Special Issue of the Journal of Marketing Management More than just brands, status, and exclusivity? Exploring the Luxury Experience and Luxury Experience Management Guest Editors: P. Klaus & C. Tynan...
Special Issue of the International Journal of Hospitality Management The Impact of the COVID-19 Pandemic on the World’s Hospitality Industry Guest Editors: M. Rivera & A. Pizam Deadline: 1 July...
Special issue of the European Journal of International Management Sustainable Orientation of Consumer Generations: COVID-19 and Crisis Impact on Global Community Guest Editors: D.C Dabija & P. Foroudi Deadline: 31...
Special Issue of the Journal of Services Marketing Solving Marketplace Problems for Consumers with Vulnerabilities Guest Co-Editors: R. Johns and J. Davey Submission Deadline (extended): 30 July 2020 BackgroundAccording to...
Rebekah Russell-Bennett and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM) are very pleased to announce and congratulate the winners of the award for the outstanding paper and...
14th Convergence: Winning through Service Excellence: Theory & Practice 18-19 December 2020 IFIM Business School, Bangalore [ONLINE] Deadline: 15 October 2020 Globally, the services sector dominates the economies of most...
What factors influence users’ behaviours during services co-creation? Little research has attempted to specify how different factors, such as traits and demographics, might influence users’ behaviours during co-creation. In Driving...
Special Issue of the Journal of International Marketing Well-Being in a Global World Coeditors: A. Grinstein, P. Riefler, and K. Hewett Deadline: 15 December 2020 Well-being is an important and...
Welcome to our new Youtube series “All About Service.” The show, where we discuss current service topics, foster new ideas, explain current research insights, and bridge the area of academia...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...