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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
The Fellows of the European Marketing Academy have elected one new Fellow this year: Professor Ming-Hui Huang. Her recognition honors Professor Huang’s significant research contributions and involvement in EMAC. Professor...
Ray Fisk held a keynote at the TEDx – Texas State University: How Serving Each Other Can Save Humanity Services are common experiences, but they are commonly misunderstood. Early service...
Due to the COVID-19 crisis the LTAS2020 conference to be held in Hasselt, Belgium from December 9-11 2020 will be postponed. We hope that the situation allows us to welcome you...
Report by Cristina Mele, Tiziana Russo Spena, Marco Tregua, Marialuisa Marzullo, and Adriana Carotenuto from the Innovation & Technical Transfer Area (Lab on Cognitive Technologies and Value Co-creation in Service...
Special Issue of the California Management Review (CMR) The future of value chains in a post-pandemic world Guest Editors: R. Panwar, J. Pinkse, and V. De Marchi Deadline: 22 June...
The co-editors introduce and comment on the call for paper for the Special Issue Learning from Pandemics Past and Present in the Journal of Service Theory and Practice. More information...
In our series “Your path into service” we ask this time, Parsu Parasuraman, how he got into service research. Parsu Parasuraman was the James W. McLamore Chair in Marketing at...
Creating Value is essentially doing good and improving the well-being of people, environment, business and society. The Creating Value Alliance has been conducting conferences and seminars over the years and...
My 4-year term as your SERVSIG co-chair comes to an end. The best thing about SERVSIG is not a thing, but its people. My SERVSIG journey started in 2014, when...
In our series “my academic advice” we ask established scholars, what is their most favorite advice that they give on a regular basis their Ph.D. students: The two-page memo. Learn...
Guest article by Adam Lingren, Rod Brodie, Tony Di Benedetto, and Peter Naudé.[i] At any business school worth its salt, one of the most important goals is to foster an...
Guest article by Len Berry. From SERVQUAL onto healthcare researchIn 2003, I published my first medical journal article, and it couldn’t have come at a better time for me. To explain,...