The JSR is delighted to announce that Professor Ming-Hui Huang has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a four-year term to replace Mike Brady, whose term ends in Summer 2021. Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal. It is currently the 11th highest-cited journal in all of business, according to the Web of Science.
Professor Huang is Distinguished Professor in the Department of Information Management at National Taiwan University. She is also Distinguished Research Fellow at the Center for Excellence in Research at the University of Maryland, and International Research Fellow at the University of Oxford’s Centre for Corporate Reputation. Professor Huang currently serves as Chair of the INFORMS Service Science Section, and the Asia representative of the Board of AMA SERVSIG. She previously served as Vice-President of the Association for Information Systems, and was recently named a Fellow of the European Marketing Academy. Professor Huang has an extensive publication record, in academic journals such as JSR, the Journal of Marketing, Marketing Science, IJRM, JAMS, JMIS, and the Journal of Consumer Psychology; and managerial publications such as the California Management Review, Harvard Business Review, and MIT Sloan Management Review. She has previously served as a special issue editor at JSR and other journals, and is currently an Associate Editor at JSR, IJRM, Information & Management, and Communications of the Association for Information Systems. Her recent work on artificial intelligence in service won the JSR Best Article Award, as well as the Best Service Article Award from AMA SERVSIG. Her most recent book, The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy, is currently in press at Palgrave Macmillan.
Professor Huang will be JSR’s sixth Editor-in-Chief, following Roland Rust, Parsu Parasuraman, Kay Lemon, Mary Jo Bitner, and Mike Brady. Professors Huang and Brady will be working together to coordinate the editorial transition. We thank Mike Brady for the excellent job he has done as Editor for the last 4 years. We believe that Professor Huang has a demonstrated commitment to high quality, high impact service research that will move the field forward in a multi-disciplinary and globally-inclusive manner. We are pleased to welcome her as JSR’s next Editor-in-Chief.
JSR Editor Selection Committee (Ruth Bolton, Rod Brodie, Steve Shugan, Jim Spohrer)