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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
SERVSIG Community mourns the passing of Jerome Williams, a distinguished marketing professor. Dr. Williams was one of the co-authors of the first TSR article and has written many service-related articles over...
SERVSIG is proud to announce Kristina Heinonen as the new Mentoring Officer of the SERVSIG board. Kristina is Professor of Service and Relationship Marketing and Director of the Centre for Relationship...
Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Andreassen, and Tim Keiningham created a video based on their JoSM article “Bridging the Data Divide“. (Highly Commended Paper from the 2019 Robert Johnston...
Christina Sichtmann offers the following 6-weeks online course focused on the process of writing rather than the product (i.e. the research). “This workshop is not a “How-to-publish”-workshop but focuses on...
This year, the AMA Winter Academic Conference will be held virtually, 17-19 February 2021. There are several presentations scheduled for the “Services, Retailing and Entertainment” track, and a special session...
Special Issue in Journal of International Marketing Customer Engagement in International Markets Guest Editors: Roy S., Hammedi W., Hewett K. & Hollebeek L. New Deadline for submissions: 30 Sep 2021...
Special Issue of AMS Review. The Past and Future of Marketing Theory and Practice: A Tribute to the 50th Anniversary of the Academy of Marketing Science Special Issue Guest-Editors: Vargo...
The Centre for Relationship Marketing and Service Management (CERS) at Hanken School of Economics in Helsinki, Finland maintains one of the largest doctoral training programs worldwide in service management and...
[FRONTIERS 2024 hosted by Florida State University – info HERE] Frontiers in Service 2021 “Service in the World of Artificial Intelligence and Digital Technologies” 9-11 July 2021 Hosted by Temple...
Guest article by Thomas Dotzel and Venkatesh Shankar, winners of the SERVSIG Best Service Article Award. We would like to start by thanking the members of the awards committee and...
SERVSIG to invite you to their social event of the year. Join us via zoom. Zoom Meeting ID: 86934708624Password: 960020 Theme 1: “Services education 2020: Reflect – Share – Learn”...
International Conference on CHALLENGES IN MANAGING SMART PRODUCTS AND SERVICES (CHIMSPAS) 26-27 August 2021 (on-site or virtually) Institute of Technological Innovation, Market Development and Entrepreneurship (iTIME), Bielefeld University, Germany Submission...