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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Centre for Service Management Doctoral Colloquium 2016 Loughborough University, England 28 Jan 2016; Deadline 29 Nov Time: 28 Jan 2016, 9.00 – 17.00 Location: Loughborough University, Clyde Williams building Theme: Unifying Services...
Colloquium on European Research in Retailing (CERR) 2016 Toulouse, 2-4 Jan 2016; Deadline 3 Jan It is my pleasure to send you this Call for Papers for the upcoming CERR...
The 11th Annual Meeting of the Service Management and Science Forum July 8-10, 2016 Swinburne University of Technology, Hawthorn, Melbourne, Victoria, AUSTRALIA Theme Managing Service in the Era of Social Media...
EDHEC Business School (France) invites applications for a new faculty position in the marketing department, starting September 1, 2016 (Lille Campus). Candidates must possess a PhD in marketing or be...
Special Issue – The Service Industries Journal Non-profit Services: Challenges and Opportunities Guest Editors: Helena Alves and Bo Edvardsson New Deadline: July 1, 2016 Topic: The not-for-profit sector has an important role...
The second Karlsruhe Service Summit Workshop will take place at KIT February 25th-26th, 2016. More information to be announced, please check the organizational page for important dates and the call...
1st Academic-Practitioner Research with Impact Workshop “Customer Experience Management (CEM) and Big Data” Monday 18th-Tuesday 19th January, 2016 Workshop location: Chancellors Hotel, Chancellors Way, Moseley Road, Fallowfield, Manchester, U.K. M14...
Dear service researchers, Our submission system already counts over 225 contributions! Nevertheless, the organizing committee of SERVSIG 2016 has decided to extend the deadline for submissions with one week until...
The College of Management at the University of Massachusetts Boston invites applications for a tenure-track assistant professor of marketing position starting from September 1, 2016. The responsibilities of this position...
guest article by Christof Backhaus. On the Quest for “Making a Difference”: Impact and What It (Could) Mean(s) for Us Impact – used in an academic context, it’s a big...
guest article by Lisa Brüggen. Lisa Brüggen is the recipient of 2015 Emerging Service Scholar Award (granted by SERVSIG & dml UMass Boston) and Associate Professor at Maastricht University, host of the next...
Special Issue – Service Science Co-creating the Customer Service Experience with High Tech and High Touch Co-Editors: Mark M. Davis, Bentley University; David Ding, University of Houston Deadline for Submissions:...