SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

My Academic Role Models: Bart Larivière

guest post by Bart Larivière First, I would like to thank Lisa Brüggen for nominating me. I met Lisa for the first time at the airport when we were traveling to...

Report of LTAS Workshop in Namur + Photos

On 9-11 December 2015, the University of Namur (Belgium) and its research Center for Consumption and Service Research was honored to host the fourth edition of “Let’s Talk about Service” (LTAS), which was...

CfP JGSMS: Advancing Tourism and Hospitality Marketing

Special issue  – Journal of Global Scholars of Marketing Science: Bridging Asia and the World (JGSMS) Advancing Tourism and Hospitality Marketing Guest Editors: Saurabh Kumar Dixit, Department of Tourism and Hotel...

Oxford Professional Service Firms Conference, 10-12 Jul 2016

OXFORD PSF CONFERENCE 10-12 July, 2016 Saïd Business School, Oxford, UK Professional Service Firms and Globalisation Deadline 14 Feb The theme for the 2016 Oxford PSF conference is globalisation. While...

4 articles related to services management in HRMR

Dear Colleagues, Just wanted to let you know that the March 2016 issue of Human Resource Management Review (HRMR) will be carrying 4 articles and an editorial related to services management. This...

SERVSIG calls for special session for AMA Summer Conf in Atlanta

SERVSIG calls for special session proposals for the AMA Summer Marketing Educators’ Conference (August 5-7, 2016) in Atlanta, GA. Bernard Jaworksi (Claremont Graduate University) and Neil Morgan (Indiana University) serve...

A one-day Social Media workshop, San Jose, CA (with CHI’16, 7-8 May)

Call for Participation Social media and the resulting tidal wave of available data have changed the ways and methods researchers analyze communities at scale. But the full potential for science...

Consumer Satisfaction/Dissatisfaction & Complaining Behavior Conference

hosted by the University of New Orleans College of Business Administration New Orleans, June 15 – 18, 2016 Submit Papers or abstracts by March 15, 2016 to Gillian Naylor, PhD Gillian.naylor@unlv.edu...

Reality Television in Services Marketing and Retailing Courses

guest article by Mark Rosenbaum Although some reality-based television programs are mindless, sexually provocative programming, this conclusion does not hold true across the board for the programming genre. Students who...

Evolution and Mission of INFORMS Service Science

The Evolution and Mission of INFORMS Service Science guest article by Paul P. Maglio The Institute for Operations Research and the Management Sciences (INFORMS) has published Service Science since 2012....

Get to know the Center for Excellence in Service (CES)

Guest article by Janet Wagner The Center for Excellence in Service (CES) is a group of faculty thought leaders who focus their research and education on best practices in customer...

Co-creation in Service and Customer Engagement Symposium (CCIS-CE) 2016, Berlin, Germany

Co-creation in Service and Customer Engagement Symposium (CCIS-CE) 2016 Harnackhaus, Berlin, Germany Co-chairs: Prof. Dr. Dr. h.c. Michael Kleinaltenkamp, A, Prof. Ingo Karpen, Dr. Jodie Conduit and Dr. Tom Chen...